20/20 Eye Care
806 Regal Dr SW,
Huntsville, AL

I made an appointment well over a month ago. When I came in for my appointment this afternoon, 15 minutes early, I was told they had several walk ins and it would be quite a while before I was seen. While I understand the hectic time of year with everyone trying to use their benefits before they roll over, I had made an appointment. I feel like appointments should be made priority. I have worked in this field before and haven’t seen walk ins take precedence over appointments ever. I was so disappointed since my birthday is this week and I wanted my contacts for that and a cruise coming up. I tried to reschedule but there were no other appointments for the next few weeks. I called LensCrafters and got an appointment for tomorrow thankfully. While disappointed I still appreciate the staff and the eye mask I was given. Everyone was very professional and apologetic.

I love 20/20 Eye Care! Dr. James is amazing! I had several issues and she is very thorough and followed up with each of them. Also their equipment is so much better than what my previous doc had, which I felt made my eye exam much more accurate. Also, I never had to wait for long when I had an appointment.

My first appointment couldn’t have went better. They were very busy and having computer issues, yet not just one, but every single person I encountered from the second I walked in to when I walked out the door was so very pleasant. I never felt rushed and I felt as if my issues were important to them! Cant wait to pick up my glasses next week. I’ve never needed them before until now. Thanks again for making a not so pleasant experience one to share about.