I love 20/20 Eye Care! Dr. James is amazing! I had several issues and she is very thorough and followed up with each of them. Also their equipment is so much better than what my previous doc had, which I felt made my eye exam much more accurate. Also, I never had to wait for long when I had an appointment.

I made an appointment well over a month ago. When I came in for my appointment this afternoon, 15 minutes early, I was told they had several walk ins and it would be quite a while before I was seen. While I understand the hectic time of year with everyone trying to use their benefits before they roll over, I had made an appointment. I feel like appointments should be made priority. I have worked in this field before and haven’t seen walk ins take precedence over appointments ever. I was so disappointed since my birthday is this week and I wanted my contacts for that and a cruise coming up. I tried to reschedule but there were no other appointments for the next few weeks. I called LensCrafters and got an appointment for tomorrow thankfully. While disappointed I still appreciate the staff and the eye mask I was given. Everyone was very professional and apologetic.

My first appointment couldn’t have went better. They were very busy and having computer issues, yet not just one, but every single person I encountered from the second I walked in to when I walked out the door was so very pleasant. I never felt rushed and I felt as if my issues were important to them! Cant wait to pick up my glasses next week. I’ve never needed them before until now. Thanks again for making a not so pleasant experience one to share about.