I've been a patient for quite some time and have dual insurance coverage to help with my eye care expenses. Despite this, I still find myself paying a significant amount out of pocket, nearly $200 every three months multiple times a year. Recently, my prescription changed significantly, causing discomfort with my current contacts and rendering my glasses outdated. I've been experiencing difficulties, especially while driving, due to my vision issues. Although I usually buy a three-month supply, I ended up having to replace some defective contacts, leaving me short. I reached out two days ago, hoping to get a temporary supply until my upcoming appointment at the end of the month when I plan to purchase glasses and a three-month contact supply. Unfortunately, they forgot to call me back, and when I followed up. I've been a loyal customer and have invested a substantial amount in their services. It's disheartening to feel this way, especially during the holiday season when I want to spend time with my family. I understand the importance of having glasses closer to my prescription, but the lack of support in this situation is frustrating. I hope they reconsider their approach to patient care. I'll be exploring other eyeglass providers and reporting this experience to relevant organizations, starting with the BBB, health insurance and their corporate facility. Living without clear vision is incredibly challenging, and I believe they should do more to support their patients.

I would recommend visiting another eye doctor. I visited here last week due to eye pain and after a brief look at my eye, the doctor told me it was due to the eye drops I was using (the same ones I'd been using for months without any issue at all) and recommended me different ones, saying the pain should go away in a few days. It did not, and I could tell my eye issue wasn't about the eye drops so I went to another doctor to get a second opinion, and upon examining my eyes he immidiately noticed the issues within seconds and prescribed me with the proper medicine. It was such a relief and made me question the knowledge of the doctor at 20/20 Image Eye Center. I wish I had visited the second doctor first, but I have now learned my lesson. Not to mention my eye exam at this location was $40 more! So you are paying more money for worse service.

Rating: 3 stars for the optometrist, however, the unprofessional conduct of the front staff significantly impacted the overall experience. My husband visited the optometrist as a new patient due to worsening eyesight, particularly while driving at night. Although I was not present at the appointment, I received a text from him upon arrival, expressing dissatisfaction with the staff’s attitude regarding his insurance, making him feel like an inconvenience. It transpired that the front desk worker had accessed the wrong insurance information, and she persistently questioned him about missed phone calls despite making six attempts to confirm his appointment. As someone working in the medical field, I understand the importance of patient care, an aspect that was sorely lacking in the front staff’s conduct. The front staff serves as the face of your company, embodying the entire guest experience. It is crucial to select and train them meticulously, ensuring that each patient’s encounter is positive. Patients should never be made to feel burdensome, as their well-being should be the ultimate priority. If your employees exhibit unhappiness or rudeness, it is imperative to consider replacing them. Aside from this concern, the optometrist’s performance was commendable. Although we are open to giving this place a second chance, we earnestly urge you to address and improve the overall attitudes of your staff.