20/20 West Side Eye Care
324 W Ferry St,
Buffalo, NY

Customer service is horrible , was told I couldn’t get my last prescription due to HIPAA law as if I wasn’t the patient and had all my information to verify I was the patient. Woman was very rude and hung up in my face

I have been getting my glasses from 20/20 Westside Eyecare for almost 10 years. Dr. Kraden is hilarious and has great conversation. I have never had an issue with any of my RXs. Ken, helped with the frames and lenses, is very knowledgeable and thorough. My glasses fit perfectly and i can see!!!! 🤓 I definitely recommend to family and friends.

Doctor is good but nurse customer service I have ever had in my life..... Will NEVER go here again.she said you’re INDEPENDENT HEALTH insurance covers it for that.