730 North Optometry
730 N Milwaukee Ave,
Libertyville, IL

Most of the people here are great but Tom is always rude to us when we visit. He seems to have a thorn in his side about patients who go anywhere besides 730 for any of their eye needs. My daughter sees an ophthalmologist and Tom has rudely told us that the ophthalmologist doesn’t know what they’re doing and doesn’t have as much experience as he does. Today we stopped in to ask them to adjust my daughter’s frames. She broke hers and we have frames on order at 730 but knew we wouldn’t get them soon enough, so we purchased a backup pair online. Tom explained that they have a $49 service fee to get your glasses adjusted if you bought them somewhere else. Kind of annoying in this situation but whatever. Then Tom ranted at us about how they could sell glasses as cheap as the online places too if they didn’t have to employ optometrists and opticians, etc. I reminded him that we had purchased frames at 730 already but needed to order these as an emergency backup. He’s just so rude for no apparent reason. It seems he’s feeling threatened by the fact that people can purchase these goods and services elsewhere. Maybe we should. Everyone else we’ve interacted with has been great but Tom is ruining it for us.

I had a fantastic experience when I brought my daughter (almost 5) for her first eye exam. The staff were friendly and warm, and both the individual who performed my daughter's initial screening (Melissa?) and our optometrist, Dr. Yin, were wonderful with her. Everyone made us feel welcome and comfortable. So happy we found this practice!

Picked up my glasses and the temple arms are SO long they nearly wrap around my ears. Was told that’s just the way the glasses come, seriously ? Completely disappointed - have reached out to the Mfg for answers. Watching videos you can see a professional would know how to trim these properly.