ABBA Eyecare
1650 US-50,
Pueblo, CO

To start with they don't currently have a in house doctor. They take a picture of your eye then everything is done remotely. The 2 techs were right there with you during the process but I still would like to see a real person. I was not told ahead of time that this was the case and when my family of 5 showed up for our exams we were told we would be charged a $38 fee per person for the digital pictures to be taken. Those were not paid for by my insurance so that was an extra $190 that was out of my pocket that I had no idea was coming. If I would have known this ahead of time I would have made an appointment at another branch with a real doctor. Just want to say the Tech's are great and really try to help ease your apprehension with the whole process. IMO my kids didn't do all that well with it and again I would have liked them to see a in person doctor. I was told by the office manager that he was sorry for the confusion and that he would talk to the staff. I personally think they don't tell you ahead of time so that you will still show up. The optical staff is very slow and don't seem to be very knowledgeable. If you need to get glasses I would personally go somewhere else. The only reason I gave 2 stars was because the techs are great especially Donovan.

I’ve never had such a negative experience in my 40 years of wearing glasses. The people that work at this location are rude, and impatient with their customers. They refuse to bill insurance, and charge way too much for poor quality glasses. They tell people to pay out of pocket and get reimbursed by their insurance. They’re not contracted with Manhattan vision, so I had to file a claim myself. They don’t let me choose the frames I want. They literally told me that the frames I wanted looked terrible. It’s my face that has to wear them not there’s. Don’t ever go to ABBA Eye Care unless you want to be treated like you’re an idiot. This was my first and last visit with them.

The service was good and their doctors are knowledgeable but I was unhappy with the labs production of the glasses. They cracked from stress a month and a half in and 5 months in one just popped out of the frame. Good eye doctor buy glasses somewhere else.