OA OA

Go else where if possible. Was extremely hard to schedule. Phone hold time are very,very long more than likely to being short staffed. I was offered only 1 times slot . Phone staff unfriendly and unhelpful. Long LONG wait time. Also VERY expensive if you have regular insurance & not Medicaid/ACCCHS Clinic like. It’s a MESS here from billing to telling ppl there will be an 2-3 hour wait. 😳🤯😲. My Daughter was prescribed glasses by a Dr. Here. came today & had a balance of 94.00 and I was told that this HAD to be paid prior to my daughter being seen to see if the glasses worked. They refused care to my 7 yo old because of a balance that I offered to pay in smaller payments. My daughter is walking around with glasses that this office is not sure of are her correct prescription. Because of a $94. 00. I had already been seen at the practice before a doctor dilated her eyes at this practice and prescribed her glasses and stated that they would like to follow up in a month to make sure that the prescription was correct and that she was in correctly due to there being a balance of $94 in which I agreed to make payments on my daughter who is seven years old and has a prescription from the office for glasses was refused service and refuse to be seen by medical doctor at this practice

Alissa Huerta

I've been coming here for what's gonna be five years, On and off. The doctors are incredible, however, the young staff in the front is very rude and clearly does not care for her job. Well, I was sitting there in the lobby. I heard her be rude and obnoxious to another mom. Looking up a couple times I seen her sitting in her chair, eyes closed. so my guess may be a long day however, there is no excuse to be rude to a mother who is just trying to get her daughter some eye care. . Ashley needs a different occupation, if this isn't her liking. In regards to this interaction I had with Ashley I am now looking into switching my daughter to another eye doctor preferably where we feel welcome and not waiting for over an hour in the waiting room. My appointment was at 3:30pm- I did not leave there until 5:20pm.

Emily H

Office opens at 7 AM or 7:30 AM arrived to my daughters initial appointment that was scheduled at 8:45 AM while filling out paperwork we get called and told that the provider that can see my child is not in the office and the appointment needs to be rescheduled. I took time off of work to bring my daughter to get her the care she needs. My daughter’s appointment was booked weeks ago and nobody reached out to communicate. Nobody reached out this morning to communicate. It’s 08/24 and i have text message reminders since 7/31. The front desk girl had no sympathy. “Well whoever scheduled you…” no, you apologize. Called my doctor immediately to get a new referral. do not waste your time here.