ABC Eyes - Pediatric Ophthalmology PA
6000 Spring Creek Pkwy Suite 130,
Plano, TX

I’m extremely disappointed by my experience trying to make a new-patient appointment at this pediatric ophthalmology office today. I called approximately six times over the course of three hours, and each time the call went to voicemail. I understand that medical offices can be busy, but it was frustrating to have such difficulty simply getting someone on the phone. When I finally reached the Plano office, the experience became even more unpleasant. The person who answered the phone was extremely short, rude, and, in my opinion, completely unwelcoming. Our pediatrician referred us to a specific doctor, and I was not aware that the doctor was female. When I referred to the doctor as “him” over the phone, I was made to feel as though I had done something terribly wrong. Rather than simply correcting me, the front-office staff member’s response and tone felt berating and unnecessarily hostile. The conversation became so uncomfortable that I ultimately hung up. I have made hundreds of medical phone calls over the years on behalf of my children, and I have genuinely never experienced a phone call that made me feel the way this one did. When you are calling a pediatric specialist because your child has failed an eye exam, you are already coming from a place of concern. The last thing a parent should encounter is someone who makes them feel unwelcome or uncomfortable for asking questions or making an innocent mistake. If I were the doctor or owner of this practice, I would absolutely want to know about this interaction. Your front-office staff are the first impression families have of your practice, and they play a huge role in whether a new patient feels comfortable entrusting their child to your care. I sincerely hope this feedback is taken seriously and that the staff answering phones receive appropriate guidance on professionalism, patience, and how to make new families feel welcome.

My kids have been patients at this office since before Dr. Alan Davis retired( who was amazing btw and hated to see him leave) . My son was about 3 who is now turning 14 and my daughter who started in middle school and since aged out the office. We’ve been patients for years. Dr Giridhar has been my kids provider for many years and she’s very thorough, considerate and cares about the treatment that my children receives to provide the best care! She explains everything and i always leave there feeling like my kids vision health is in the best hands. The front office and technicians and friendly and caring and very personable. There aren’t any hidden fees and they truly make the visit enjoyable.

We have been bringing our daughter and son to this practice for the past few years, and our experience has been consistently outstanding. From the moment we walk through the door, the staff is always warm, welcoming, and professional. They make every visit smooth and stress-free. The ophthalmologist is knowledgeable, patient, and takes the time to explain everything in a way that helps us feel informed and confident about our daughter’s eye care. We have never felt rushed, and every question has always been answered with kindness and professionalism. It is such a blessing to have a medical practice that truly cares about its patients. Finding healthcare providers you can trust is invaluable, and we are grateful for the excellent care our daughter has received over the years. I highly recommend this practice to any family looking for exceptional pediatric eye care. Thank you for your continued dedication.

We received great care for my 6 month old and then again at 1 year old. The initial person who takes the information was great but also the Doctor. The wait times are very long but that's to be expected with dealing with babies/toddlers.

Dr. Dao is great but it is SO HARD to get a hold of anyone at this office. You get put on hold and then asked to leave a VM. I leave one, and no call back for days. They're clearly not hurting for business. Hire more staff to handle your phones.

We did not have a good experience with this Dr. She was recommended by our pediatrician. The wait to get in to see her was over 2 months. When we showed up there was a surprise fee that they told us that the insurance doesn't cover. They said it was a normal part of an eye exam, but we could talk to the Dr about it when we went back to see her. We went back and the Dr basically said the eye exam was pointless unless we paid the fee. At that point we were very upset as this could have been explained to us before even booking the appointment. I let the Dr know about my disappointment and she said that it is on the paperwork that is sent when we scheduled the appointment. Well no, it wasn't on the paperwork, we even double checked later. So at this point we had waited over two months to see the Dr so we just had to agree even though we had no idea what it was for, and why insurance wouldn't cover it if it was a normal part of the eye exam. After completing the eye exam and finding out our son needed glasses, the Dr wanted to see him again in a couple of months to "confirm the glasses and prescription are working out well". To try and not be blindsided again, my wife contacted the billing department to understand what we would need to pay for this appointment. The lady in billing was very combative and said that she would not be able to tell us what we would owe and put it back on us to contact our insurance company about it. She kept cutting my wife off when she tried to reason with her that we don't know what the Dr would want to charge for this appointment. It was the final straw, we are done with this Dr and her practice. Hope this helps someone with picking the right eye Dr for their child.