ABC Eyes - Pediatric Ophthalmology PA
6000 Spring Creek Pkwy Suite 130,
Plano, TX

Dr. Dao is great but it is SO HARD to get a hold of anyone at this office. You get put on hold and then asked to leave a VM. I leave one, and no call back for days. They're clearly not hurting for business. Hire more staff to handle your phones.

We did not have a good experience with this Dr. She was recommended by our pediatrician. The wait to get in to see her was over 2 months. When we showed up there was a surprise fee that they told us that the insurance doesn't cover. They said it was a normal part of an eye exam, but we could talk to the Dr about it when we went back to see her. We went back and the Dr basically said the eye exam was pointless unless we paid the fee. At that point we were very upset as this could have been explained to us before even booking the appointment. I let the Dr know about my disappointment and she said that it is on the paperwork that is sent when we scheduled the appointment. Well no, it wasn't on the paperwork, we even double checked later. So at this point we had waited over two months to see the Dr so we just had to agree even though we had no idea what it was for, and why insurance wouldn't cover it if it was a normal part of the eye exam. After completing the eye exam and finding out our son needed glasses, the Dr wanted to see him again in a couple of months to "confirm the glasses and prescription are working out well". To try and not be blindsided again, my wife contacted the billing department to understand what we would need to pay for this appointment. The lady in billing was very combative and said that she would not be able to tell us what we would owe and put it back on us to contact our insurance company about it. She kept cutting my wife off when she tried to reason with her that we don't know what the Dr would want to charge for this appointment. It was the final straw, we are done with this Dr and her practice. Hope this helps someone with picking the right eye Dr for their child.

We received great care for my 6 month old and then again at 1 year old. The initial person who takes the information was great but also the Doctor. The wait times are very long but that's to be expected with dealing with babies/toddlers.