Accent on Eyes
3730 Whipple Ave NW #100,
Canton, OH

The optometrist was nice. Front desk needs to learn some basic customer service skills. Younger blonde was just rude from the beginning in person and over the phone. The brunette was very helpful and polite. My prescription expired and I debated on going back so I called and they were rude then so I found somewhere else to go.

Husband and I visited this office for eye exams and new glasses. We went separately and both had average enough experiences with the staff (if not a bit gruff from the front desk) but both really liked the doc. Okay, cool. Two weeks of my husband having his new pair of glasses, the plastic nose pieces keep falling off. Like he’s wearing them and they come apart. Alright no big deal. He runs in to the office for them to repair the nose pieces. It was a Friday, office was super busy so he just said hey I see it’s super busy I’ll come back to these, no rush. Another two weeks later, we haven’t gotten a phone call from them saying they’re ready or if there were problems. Due to conflicting work schedules around their office hours we stopped by to see if they were ready, it’s just the little plastic pieces on the glasses-that shouldn’t have taken longer than this? Anyways. Husband goes in the the staff member comments on how “oh those are the ones we couldn’t fix”. What? And you weren’t going to call us about that? She retrieves the glasses and berates my husband in the office on how he changed the nose pieces and he shouldn’t have been doing that. Um? They came like that and why in the world would anyone tinker with their brand new glasses they just paid a couple hundred dollars for? He goes and looks at his glasses in the display case and they have the same nose pieces that was originally with the glasses. The staff member throws the glasses to my husband and says well they’re fixed now and just left. Based on the original attitudes of some of the staff members I was already a little meh on coming back. But after today, we’re going to a new eye doctor. Especially where my glasses prescription are way to strong, which has happened before with another eye doc (so I chalked it up to being just a common error as explained by a different doc). So two stars because the optometrist was super nice and one other staff member.

If I could give Accent on Eyes a negative rating, (I mean less than 1 star), I would!!!!! First, the ladies who work with you are NOT opticians. They are not educated to choose the correct type of lense based on your prescription and needs. They have a one size fits all mentality and that is not what you should expect when purchasing glasses or contacts. In my case, I ultimately paid $1100.00 because of their lack of education. I had to do my own research and have the lenses they used replaced. They charged me for both sets. Next, the Frames I purchased lost the color from the brand name and needed replaced after approx 2weeks. I got lucky and they did replace them without charging me again. BUT, they could not adjust them to fit properly on my face!!! It was awful, and I returned for 3 or 4adjustments to no avail. Finally, I called Kristy who did most of the poor adjustments and asked for the owner to call me. I Never got a call....never heard from them again!!!! Ultimately, I went to a wonderful optical center and got them adjusted. The new center was appalled at their work. I cannot express how truly awful this experience has been. This is what $1100 will buy you at this optical center. Addendum to my original review. Today 10/4/22 I called Dr McLeod to report a defect in my left temple on these glasses. I am still within my 1 year warranty. Dr. MCLEOD refuses to fix the problem. I can only deduce that there was never a 1 year warranty on these when I purchased them. Do not believe the 1 year warranty claim they make....Buyer beware.