Acuity Eye Group - La Jolla
9834 Genesee Ave Suite 428,
San Diego, CA

The customer service at this location is far below average, which says a lot considering customer service has gone down hill tremendously in the last 2 years. I understand staff shortages but there is no excuse for hiring incompetent employees. Most of my calls feel as if I am speaking with an elementary aged child with less than even a social skill, let alone a business ethic. I hope AI can play a role in these employee shortages and more importantly the incompetence of the staff that are being employed at this eye doctors office. How does one trust their eyes with this level of inadequacy.

horrible experience today. was there for my roommates appointment 15 min earlier and nobody was waiting. We waited 45 minutes. Then was seen by a staff member that didn't seem to know what she was doing. She said to my roommate sorry computer is slow but she was just trying to login google and kept putting wrong info in and opening and closing browser. They should not be allowed to touch patients eyes! this office has very old technology and they have a handheld device to measure the pressure and they tell the patient that I'm going to touch your eyeball with this, bad idea. They still do the dilation here. she was not able to measure the pressure and tried many times. my poor roommates eye was scratched and very painful for a few hours. then another staff came in and put more green drops in and she couldn't do it either. So where is the doctor? we came to see the doctor. He kept saying don't touch my eyes and they kept trying. we just walked out. All the bottles on the counter were dirty and disgusting. do yourself a favor and go somewhere else, even Lenscrafters will do a much better job and clean and modern equipment.

I paid my bill in full when I left the office. Now they are sending me another bill. No one ever mentioned I would have to make another payment. I won't be making the payment, they are scamming people.