Acuity Eye Group - La Mesa (El Cajon)
7339 El Cajon Blvd Suite J/K,
La Mesa, CA

Doctors are over worked and don’t have time to take with patients. They passed me off from one to the other when procedures were not successful. Over a year now working to fix a torn retina. They accuse me of not being compliant , yet they miss appointments and currently need a scrip that the pharmacy can’t fill. Over a week now the doctor won’t r respond to them. Go anywhere else but here. Go to Tijuana even your be better off. For real

Horrible customer service, almost impossible to reach anyone. Why is the answering service is in Los Angeles County? Trying to get prescriptions takes days, leaving messages that don't get return calls is extremely unprofessional. Go here if you want to be frustrated out of your mind and be played with and made feel unimportant. Dr. Hsu is the only reason we don't cancel doing business with these people. He should really consider going on his own.

Apparently the INCOMPETENCE IN THIS OFFICE extends beyond late-arriving medical assistants! It also extends to the OFFICE MANAGER who makes a referral to a “Corona Specialist” that is then REJECTED BY THAT MD’s OFFICE! Attempting to reach the Office manager in THIS office that made the faulty referal is a waste of time since: a.) she does NOT show up on Monday AM’s, and b.) you CANNOT LEAVE A MESSAGE AT THE OFFICE NUMBER-you get hung up on! DO NOT GO TO THIS “EYE CARE” OFFICE! They “Eye Care” is questionable” as well! My eyes are NOW WORSE THEN WHEN I CAME IN TO IT OVER A MONTH AGO!