Acuity Eye Group - La Mesa (Grossmont)
5565 Grossmont Center Dr Building 3, Suite 551,
La Mesa, CA

I was hesitant on taking my father here for his eye appointment based on some of these reviews. I found the office very busy but efficient. The girls at the desk were all so helpful, patient and polite. I was impressed. I see some reviews about not receiving phone calls back. It's not that difficult to call again. Doctor offices can get very busy. Again, no issues with the office or the desk staff. Everyone was working hard and quickly.

IF at all possible try to avoid using Acuity. They do provide quick service in getting you a doctor’s visit. But after that things fall apart. I had asked for a refill on one of my drops. The pharmacy had already sent them a message to approve a refill. The pharmacist asked that I should also call them because she stated Acuity is not the best at responding quickly. So I called Acuity enquired about the request the pharmacy had made. When they started to when and about what drops, I knew things had fallen through the cracks. So I stated that I needed a refill for just one month. That would cover me for during my overseas trip. They said it had to be approved by the doctor. Ok, but the doctor was expected in for the day. I explained that I would be leaving that Sunday. Of the doctor could respond then what?? What’s another alternative, especially since it Friday morning . She said to give her the day to get things resolved. The results No refill nor any further communication. Their inefficiency speak volumes about how they treat their clients. So good luck using them.

Please avoid if possible. I haven't been able to get them to write a prior authorization. I've called many times and have visited the front desk to speak with the manager. The staff and doctors do not return calls. They scheduled me with a different doctor without telling me first and one doctor prescribed a different medication from the one I was taking without telling me. The Acuity tech blamed the pharmacy for this. The pharmacy had done exactly as the doctor prescribed. The pharmacy also continues to ask for a prior authorization for the correct medication, but with no answer from Acuity. Too much hassle, poor service, difficult to get good treatment. I am finding a different ophthalmologist.