Acuity Eye Group - Lancaster
,
Lancaster, CA

DO NOTTTT GO HERE!!!!!!! it’s the wait time is ridiculous. My mom was there for three hours the other day. I went in as a new patient and it was an hour in the lobby and they hadn’t called me yet. I knew it was going to be a very long day so I opted out. There’s like 40 people in the lobby and the front desk girl is pretty rude. I just told them, never mind, I won’t be fulfilling my appointment. I am better off going to Sam’s Club for an exam. That’s all it was. I don’t want to waste half my day there and leave irritated. ✌️

I had a follow-up appointment today from a Sept. 21st appointment & when I got to the clinic, they informed me that my appointment had been canceled via phone message, yesterday. I have no record of a phone call or voice message. They assigned me another appointment in Dec. in the afternoon, which I can't do. The next morning appointment that they had was in May of 2024! I have type 2 diabetes with a bleed behind my eye and they want me to wait until May?!?!. When I explained that it was important to not wait that long because of the bleed, they said that was all they could do for me. 😡 Really?!?! Needless to say, I will not be going back there & I recommend that everyone stay far away from this place!! Have you noticed that they only reply back to those who give them a positive review? 😡😡

I was early for appointment and was taken in just as fast. I spent 1 hr for this appointment and all the employees were very helpful. Overall I had a great experience. Thanks Acuity, Kenneth Nelson