My experience has been great. I have had appointments at the Downtown office 3 times and appts have been handled in a timely minor. In November I had two appointments on the same day; one at 8:00am and the second one at 10:00am. I arrived to find out that my 8:00 was cancelled. They said they tried to reach me. I was prepared to wait 2 hours for my 10:00 appt, however Rebecca, the receptionist, worked it out and I was in and out by 10:00...yay. Rebecca made my day. :-)))

This review is LONG overdue. I’ve been coming to Acuity Eye Group for some time now and I wouldn’t go elsewhere if they paid me. I’ve always been treated great, promptly and everyone I’ve encountered has been amazing. That says a lot for someone that is EXTREMELY picky with my doctors/eye care and purchases of prescription glasses. I tend to overthink my decisions but I can always count on the staff especially Christian (i believe that’s his name). He has so much patience and understanding and always sets me up with an amazing pair or two! Definitely recommend this facility for your optical needs.

The doctor is nice but the business isn't run very well. You guys didn't run my insurance so I was charged the full amount instead of the 15$ co-pay. I tried calling several times and the voicemail box is full. I reached out to Acuity eye group and they sent an email but their billings department can't do anything. PLEASE contact me to fix the issue. Thanks!