Acuity Eye Group - National City (Plaza)
2240 E Plaza Blvd Suite F/G,
National City, CA

I loved the service I received here. Appointment time is respected, staff is very knowledgeable and efficient. They arranged all the appointments and surgery times promptly. And Dr. Patel is wonderful. Would highly recommend.

Thus far, not great. My farther elderly 81 year old, waited 45 minutes to be seen to only be told he will wait anywhere between 2-3 hours to see his eye doctor. To make the matters worst, the restroom facilities were out are of order/not on service. The waiting area was packed. Individuals between the ages of 40 and up all having to figure out seating. Staff, female at the desk was not friendly. Though my first experience at the El Cajon location was great. This location is not.

First and Last visit! Very unprofessional personnel. Poor customer service skills. No communication skills. First, at the time of making an appointment, they lied saying that my insurance covers exam for contacts. When I went for exam at the scheduled date, they requested additional pay for it. I declined and they made it obvious that they didn't like it. I asked doctor (don't remember and don't want to remember her name) what is my uncorrected vision in numbers, she said she cannot tell now and when I asked to check it for me (needed to know for my record and that was during my appointment time), she said she has another patient... Placed an order for glasses based on prescription provided by them. Waited for about 5(!) weeks- no call or text. Called them to check the status. The guy from the desk where glasses are displayed was trying to convince that they called me twice (lie - I was waiting for their call to get my glasses). Another awkward situation is that the glasses they gave me not even appropriate for my prescription. The same guy with long hair working at that shop corner stated that my insurance doesn't cover it.. Then why didn't you tell me that first day?? And why are you giving me a glasses that doesn't match my prescription? Honestly, I wasn't sure if it was even legal. I drove one block down and just threw them away. I don't know what they did to my eyes and what type of drops they used, but my eyes were in pain for about two weeks after performing exam with them - never experienced anything like that before. The next day after having exam here, I contacted another clinic, made another exam and purchased different glasses. Will never go to this place ever again! I'll rather pay from my pocket and get right treatment from professional and respectful people.