Acuity Eye Group - Pasadena
100 E California Blvd,
Pasadena, CA

HORRIBLE EXPERIENCE AVOID AT ALL COSTS It’s sad because Dr. Linh Ho and everyone in the office is so nice and helpful. My initial experience was great. But all customer service and billing is through an awful hotline with completely inept representatives. They messed up the billing and are refusing to re-file through the correct insurance, even after a 3-way call with my insurance. They also billed me for a contact fitting even though the doctor did not do one. They are a scam and should be shut down.

If I could give lower than a 1 star I would. BEWARE. Booked over a month in advance for an appointment and after I arrive and wait they cancel for overbooking. They tried to reschedule me out another few weeks ahead. Please if you value your time or self worth take this review under consideration. Unless you want to try to get glasses by waiting over 2 months then sure go for this place, although even then there's no guarantee you'll even be seen

I’m furious I am a 60 year old woman with my 88yr old mother who got sent to his So. LA office (we live in Santa Clarita) in a very bad part of town the appointment was for 12:30 I don’t come down here ever, so of course I got here early 12 we’ll they were out to lunch and locked the door so me my mom and about 10 other elderly people are stuck standing there waiting in a dirty gross unsafe street. What kind of professional DOES THIS!!!! I hate you and will never return!