The only reason why I’m giving one star was because my mom went to an appointment last week for her check up since she had eye surgery. My mom had her appointment at 1 PM. They arrive there early. My mom was in waiting room for almost one hour my sister went to talk to them asking the front desk what was going on the how come my mom wasn’t been called. The front desk person ask my sister what was my moms name after she told them 4 times what my mom name was. We are very disappointed that they waited for almost an hour to be called.

Super kind staff and doctors (dr. Kim was amazing!) Moved quickly and efficiently even though they were super busy. Clearly explained insurance benefits and coverage. Very excited to have a great optometrist so close to home

Dr. Chen is a phenomenal doctor. He managed my mother's glaucoma for over a year. My disappointment is towards the staffs in this office. When we requested my mom's refill prescription, they always gave us false promises to the point that they stressed out my mom for almost 3 weeks. I'm not surprised that my mother's eye pressure is high. The staff lacks communication, lack organization, lack of time management, and lack of conflict resolution towards the patients. For 3 weeks we tried to refill the prescription, we had been calling back and forth to the office and pharmacy, as per the pharmacist "we need to contact the doctor's office for authorization". We had been calling the office too and as per Ann and Irene, their "office lead Yanik processed it already". I even called my mother's insurance and as per insurance " no one requested authorization for this medication and there is no way that this medication will not be approved, we can use the other generic, but the doctor's office doesn't submit any paperwork" My only hope is, this conflict will not happen again. I understand that there is a shortage of a nurse, medical assistant and case managers, clinical manager, and office lead. I'm a nurse and a case manager too. But I made sure I don't give my patients and their families stress over their run-out medications. I made sure that I process their "authorization or prior authorization for new medications before their medication is finished." We missed Cathy, she is very tenacious and she keeps her promises towards the patients and family.