Acuity Eye Group - Rowland Heights
17833 Colima Rd,
City of Industry, CA

My experience with Acuity Eye Group-Rowland Heights/City of Industry was less than ideal on several accounts. Initially, I purchased my frames (with enhancements) on March 27, 2023 and this is with paying an additional ~$130 dollars to have my frames/glasses customized to my specifications. After a week, I called the place and they notified me they would have my frames for me to pickup in roughly 1 week. At this point in time, I'm expecting my frames (after 2 weeks), to no avail. After three weeks and what I considered 'covid mishaps', I heard nothing from the group, and I figured I'd give them another week or so (a month from the date of purchase) to contact me. I'd heard nothing after a month and I began to call the optician, who apparently works ONLY on Thursdays, and she told me she'd 'look into it and give me a call back'. After not hearing anything from this person after a week, I'd call weekly (on Thursdays) and she gave me the same response for at least 6 consecutive weeks. At this juncture, I decided it was a good idea to give my insurance company a call to assist in the matter, as either the optician (not optometrist) did not seem willing/able to do her job. Fast forward to the last week of June (roughly 3 months after the initial purchase of the glasses, and my insurance company insisting that the optician do their job), I was told my glasses would be available for pickup the first week of July. I finally picked up my glasses the first week of July, and to the credit of the optician, they were the right frames with the enhancements I'd specified; however, the prescription was wrong. I returned the glasses the same day after realizing the prescription for the glasses rendered my vision worse than my original vision, and the optician insisted that I see the optometrist again. I'm baffled and amazed at the inability of the optician to do their job and I've requested a refund. I would not recommend this Eye Group to any individual that values their time and patience.

If I have zero star I will not hesitate to give! More than 8 calls and messages and no response! My mom is a cancer patient and recently diagnosed glaucoma they know all details.. why you make people suffer more.. to get their eyeglasses !!😔 …

I did my cataract surgery 1 month ago, and My vision changed a lot, Thanks to nurse Lisa, She can speak Chinese and makes me comfortable. And the front desk Vanessa is a very lovely girl. Dr Hung is the best optometrist!