Advanced EyeCare
5680 Wayside Dr,
Sanford, FL

I am very disappointed with the service I received. After being a loyal customer for many years and purchasing multiple pairs of glasses from this location, my most recent experience was extremely frustrating. My prescription was entered incorrectly, which I believe happened because the process was rushed. As a result, the glasses I received were not made correctly. When I brought the issue to their attention, the staff was unwilling to take responsibility or provide a reasonable solution to correct the mistake. After escalating to the manager and still not receiving satisfactory help, I have decided to take my business elsewhere. It’s unfortunate because I had trusted this store for years, but the lack of accountability and customer service has made me lose confidence in them. I would not recommend this location based on my experience.

I’m grateful for Dr. Larsen for his expertise in treating my eyes. I have multiple autoimmune diseases that affect my eyes and medications that affect my eyes. He’s very knowledgeable. He’s been managing my eyes and communicating with my doctors as needed. I’ve been a patient of Advanced Eye Care and Dr. Larsen for 16 years. Highly recommend.

Dr.Jacklyn Lin and the rest of the staff over at Advanced Eyecare are just a delight. They are welcoming, professional, and really care about the well being of their patients. I went in with an eye injury, and they just knocked it out of the park with how they treated me, how detailed yet swift the process was, and how they helped me heal from the injury. If you don’t have health insurance, no worries, their prices are very reasonable. I 100% recommend this facility for your eye health needs.

I will start by saying I've been a patient of Dr. Ben Larson for over 20 years. My experience with technician Sam was WONDERFUL, get service, makes jokes and was not pushy at all. I ordered my lens to be put in my old frames because they did not have anything I liked in my price range and my old frames were perfectly fine. Went to pick them up, put them on and could tell immediately the lens were not exactly the same shape/size as my current ones, which I was told they could match exactly. I took them off and showed the girl they were not the same as my previous lens (which they gave back to me), she immediately agreed with me and stated, yes I can definitely tell the new ones are more round then my current one. No problem she said, we will redo the lens. I go back a few weeks later to pick up the "remade" lens and the guy Mike was absolutely the RUDEST, UNPROFESSIONAL person I have EVER met! He brings my glasses to me and I tell him, they are still not right and they are round and my previous lens were square. He was extremely argumentative stating they were exactly the same as my prior lens. I held them up, one in front of the other and said see, they are not the same. He continued to argue with me, said his "machine" cuts them exactly as my current lens. I'm sitting there now with 3 lens, my "square" ones, the first new set I got "round" and the girl agreed and now my 3rd set "round" which Mike stated were exact. I told him why would the previous girl agree with me they were more round and these 3rd ones are as well. He RUDELY said, I don't know what she saw but I say they are exact. He RUDELY stated, there is nothing else I can do. No apologies, not "is there anything else I can help you with", nothing. Just sat there, staring at me waiting for me to leave, I had to have him adjust my glasses, that made him more rude stating the rim of the glasses should not sit flat on the table, one was lifting off. I finally took my glasses and l said since obviously there is nothing else your going to do or offer to help, I will take these and I left. To pay almost $400 for single vision lens (only) and be treated so BADLY by Mike and not even get the same lens shape/size as promised it not acceptable. I will be finding a new eye doctor. Suzanne K.

This was my first time going to a eye clinic and it was amazing. Place is really nice, good atmosphere and really cool people. Sam was a amazing dude definitely made my appointment feel natural and very smooth he is also very welcoming. Also have to say Mandy was amazing with helping me picking out a good frame for me and she is very helpful and quick. Definitely making this my go to eye clinic. 😊

I've been going here for years because I have T1D and I need special attention on my eyes. I've always had a pleasant experience and the frames are beautiful. Sam was also extremely attentive and explained anything I had questions on during my annual visit!