I loved Affinity until last week. I would have given them a 5 star until then. I had a sudden and severe onset of double vision and went in for an exam and testing. I paid that bill. Then went to the ER and was immediately admitted to the hospital in case it was an aneurysm or stroke. After release four days later I got a call from Affinity that the doctor wanted to do another test and follow up. As I was leaving that visit I was handed a bill for $89 for the test! What??? I was called back by the doctor. I was never informed that there would be additional charges. There typically is not on a follow up. When I called regarding the bill I was told that they had actually given me a smoking deal. So the $89 was a supposed great thing. When I said I thought that was so wrong! I was told that I probably wasn’t a good fit as a client. But that they would delete the payment and mark me off the client list. Wow. What a way to do business! No accountability. I guess if they want to call me in every week for more tests they want to perform, I should just guess how much it is going to be and just shell out the cash!? Really bad business model. Yes, I am not a good fit for your services. I’m not interested in depending on a business that uses a sliding scale with integrity. I may not be a fit for them but they are absolutely not a fit for me!

Service for both eye exam and eyeglass fitting was terrible. Prior to the pandemic, my wife and I both thoroughly enjoyed our experience at Affinity Eyecare. During my latest visits and communications, there was a tremendous level of apathy exhibited by the Doc and staff. Will not return.

Been a patient for several years, this visit the best ever - from entry at front office, to initial exam, then meeting new doctor, and the optical center at back, all handled very well. Bravo.