Dr. Grendahl is great. The office is chaotic and does not prioritize any sort of patient experience. Something pediatirc doctors office are usually pretty good at. My son has about 20 medical providers, this was our 5th doctor’s appointment this week - so no front desk lady - I don’t recall if I went online and submitted any forms ahead of time - and no, it’s not because I don’t use the internet. Appointment text said 2:10. (But doesn’t bother to make mention of filling out paperwork a head of time??) Actual appointment 2:15. No biggy, so wait in lobby. 20 minutes goes by before we are in the exam room…and doctor arrives 30 minutes later. Then when we dilate eyes, we get kicked out of the comfortable exam room (so gather up all the kidos stuff) and told to wait in the lobby for 30 minutes. (Cool, I can sit in the exam room bored for 30 minutes waiting on the doctor but can’t sit there for 30 minutes while eyes dilate.)This place is a hassle for sure. So glad my kid doesn’t have any major vision problems and we only have to do this once a year based on my child’s complex medical condition.

The doctor’s experience was great, but the 1-star review is for the service received at the front desk. My husband took my daughter in for an eye exam, referred to by our pediatrician. When they got to the office, the lady at the front desk did not acknowledge him. He asked her if he needed to complete a new patient form and was ignored. Another lady who was on the phone asked him if he had been help. Then after the appointment, he requested for an itemize receipt, so that we can submit it to insurance for reimbursement. We were only given a payment receipt (a receipt showing that our card was charged). What we wanted was an itemize receipt that shows the breakdown of the service. I called back and the same lady said that he didn't request for a "Super Bill" which shows the service provided that day. If he did, they would have provided one to him before he left. She made it seem like it was his fault, and he should have known. We do not work there to know what a "Super Bill" is. Even though the doctor was great, we will be going elsewhere in the future. Please consider hiring someone who wants to be there.

My mom saw Dr Grendel and she's just amazing. She had corrective surgery done by her and she is so incredibly through. She really takes her time with her patients which is probably why you are in the waiting room so long. But the waits are worth it for how sweet and knowledgeable she is.