My children have double coverage. When I explained that to the receptionist at check in she said they could only bill one insurance. I asked to speak to someone because they have always billed both insurances before with no problem. I got a bill but when I would go on line to pay it said I had a zero balance. Then I get a notice that they are putting me on collections! But again, when I got to pay the bill on line it says there is no balance. I called billing 3 times over 1 weeks before someone calls me back. Turns out they didn't bill the second insurance. No apology for threatening to put me in collections. Docs here are great, Opticians are great. But the admin and billing staff at horrible. Been going to Alaska Eye Center for several years but we will NOT be going back.

Like another review said, there are surprise bills. I told them during the appointment multiple times that I was ONLY there for eyeglasses. I brought my own contact lenses just in case. The doctor asked me to put the contact in my eye, then I got charged $80 just for him to tell me it fit right (I have been wearing this brand for years and already knew that). Everything else was covered for my insurance but I got a surprise bill in the mail. Be careful at the appointment because they are much pricier than other places and will charge you for absolutely anything said by the doctor.

I brought my daughter to Alaska Eye Care Center to rule out a medical condition. During the visit, we discovered she needed glasses. We came back another day to order glasses, and met Mardi. Mardi was so professional and patient with us. She took time to answer all of our questions and provided solid input. We never felt rushed and never felt like we were being an inconvenience. I was so impressed with Mardi, and because of her quality customer service, look forward to going back. Thank you Mardi for the kindness and care you showed us!!!!!