Alpha Eye Plymouth Meeting
661 W Germantown Pike,
Plymouth Meeting, PA

All the reviews are expressing how lovely the staff was. I thought so too, Until after the exams. I thought I was going in for a basic eye exam. Essentially what my insurance covers.They led me through a series of eye tests saying it was my first time there and they needed to collect accurate info about my eyes. I said ok. At checkout I found out that I had to pay b/w $100-$200 for the exam. So they added on services that cost more than my annual allowance for exams. Nothing I could do but pay. I also had a contacts exam. They didn’t have my prescription on hand and told me they would order and contact me when my trial prescription arrived in a couple weeks. 1 month later I received no update. I had to call and inquire. They gave me the same answer. A couple weeks later I finally was able to try out my contacts. Sadly I could not see. Told them I couldn’t see. Their response was to wear it for a couple days and I’ll get used to it. (I’ve had contacts, and new prescriptions, and I know how it’s supposed to feel). No use arguing, I said ok and wore them for a week, no change Didn’t go back. So I decided to wait a year for my next exam. On the bright side, at least the lenses prescription was correct.

Staff was personable, professional, and warm. I am a new patient and the process was so quick and easy.

Marlene, Kim and the doctor were all very pleasant and knowledgeable. It was a great experience.