Alpha Optical King of Prussia
,
King of Prussia, PA

We had a great experience. We got in to our appointment right away, and the Dr. that we saw was very thorough and lovely to talk with.

Evidently this place is under new ownership. Not very happy. Not happy with the start. I had no idea it was under new ownership, and they acted like I hadn’t been there before. I’m coming to them for an appointment that they contacted me for and I had to prove my identity to them which is ridiculous. I had to love that the assistant was supposed to measure my current glasses. She grabs the office’s 3-D lenses and tries to measure them. I had to tell her they were the 3-D lenses as she was wondering why she wasn’t getting a measurement. And I’m also pretty sure somehow between the time I arrive there, and the time I left, that my right lens on my progressives was scratched. Of course, I cannot prove it because I did not take pictures of my glasses before handing them over but when I went to put them on, there was a clear scratch. I most likely will not be coming back to this particular Pearle Vision. Although I will say, the doctor was excellent. They need new staff.

The doctor is great; the staff of Pearl Vision a disaster. If the doctor wouldn’t be so great, Pearle Vision would have seen me the last time ever.