I never leave Google reviews, however I have been inclined to given my experience. It started off great, I called and ordered my contact lenses on Tuesday, October 3. I was leaving for a 5 day work trip the following week and asked for express shipping in which they told me it would be 2-3 business days. So theoretically it should have arrived by Friday (Oct 6) / Saturday (Oct 7). I was grateful because they express shipped it for me free of charge. The following week rolls by and I never hear from them. Then I got a call on my business trip asking me how my contact lenses are ..... well I never got them! When I return from my work trip on October 14 (Sat), I call back asking for an update. My contact lenses have not arrived and they should be in the following week. The next week (October 16) I call multiple times, first they said it's most likely a problem with their manufacturer and they were going to follow up with them. A few days pass and I call again, then they said they have not arrived because of the rain (which is the lamest excuse I've ever heard). By Thursday, October 19 I call AGAIN and they apologize and say they are going to overnight it. Well as you can see from the pattern they did NOT arrive the following day. I am very active and have not been able to participate in any physical activities to the fullest extent with my glasses on. It took 3 WEEKS to get my contacts when they were supposed to be expressed shipped. When I came and picked up my contacts I asked for a free 2 week supply, which you usually receive after an eye exam, I thought this was the least they could do given the HORRIBLE inconvenience. Nothing against anyone personally, but you can find better faster service somewhere else. I won't be ordering through them again.

I had a *wonderful* experience here, and my case wasn't actually so straightforward. I came in with a prescription from an ophthalmologist and ordered new glasses and sunglasses; I was very happy with the selection, the staff were super helpful, and I appreciated that they found a way to work with my insurance to get costs down a bit. When the glasses came in, I tried them for a few days but knew something wasn't right - it turns out that I had been given a really careless prescription by my eye doctor. What really blew me away was how patient and accommodating they all were at American Eye Care, willing to work with me to fix a problem that 100% was not their fault (they simply filled the prescription I came in with). They compared my old and new frames and noted a real discrepancy in the prescription, and then they quickly gave me a appointment (at no extra charge) with the optometrist on staff. Unlike the ophthalmologist I had first seen in Manhattan, Dr. Stadlen took GREAT care to make sure he got my prescription exactly right - he was incredibly thorough. My new glasses came in a week later and they are perfect. I cannot say enough good things about the customer service here. They went above and beyond to accommodate me even when they didn't have to. I will be coming back here for all my future eyewear.

Its been almost 2months passed and I haven’t received my safety glasses. At this point, I gave up. I called multiple times to follow up the order status. Every time I called workers said manager is not available then they wrote down my number and my name for call back. No one called me back about the update or what is going on. Their customer service is like infinite loop.