My experience is based on the quality of the service I received when I called and walked in on a weekend afternoon. First, I called and the receptionist could not have been nicer which is rare in south Florida, most times I call places and they never answer the phone and if they do they seem annoyed and have absolutely no phone manners or etiquette. It was nice to receive great customer service from the beginning. I needed a pair of glasses I had bought last year repaired and a new screw put in the arm of it. Everyone in the location was friendly and helpful and went above and beyond to help me! I spent time looking for new frames also and Niurka and the team were immensely helpful with looking up my benefits and helping find frames to fit my face shape while also helping me repair my current glasses and process an insurance claim to replace them. All of my questions were answered and trust me, I have a lot lol. She even handled an issue with the replacement of my glasses after I left the store. I had such an amazing experience that even though I am not 100% set on a pair of new frames from their location that I have been looking for a frame to purchase and take into them to handle my lenses since they were extremely professional, helpful, and pleasant to work with. I should have written down the other ladies names as they deserve to be called out by name for excellent service as well. That is my fault for not doing so.

Low welcoming customer service. Misunderstanding with appointment time for half hour, were not polite enough to at least try to say if next patient doesn’t show maybe we can try to fit you in, if not will reschedule. But not at least try to fake it and make a patient feel that the patient is important. By the way there was nobody in waiting area. Sorry, but not coming back to this place. Maybe a dog has better value.

I didn’t have to wait at all.First Kameal did my eye exam. She’s very nice, professional and efficient.Then I moved on to Dr Trotman who was also very professional and thorough…and again no wait Jesse was very efficient and helpful assisting me with my selection of glasses Everyone was great making my visit a very pleasant experience. Thank you