America's Best Contacts & Eyeglasses
1128 GA-20 Suite A,
McDonough, GA

This place has 0 customer service skills. I went there on September 19 where I waited 4 to 5 hours for my appointment to be completed and never received an apology for the wait time or anything of the sort. There was only one staff who was kind enough to explain the delay. I wish I gotten her name because she was the only pleasant person there. I was informed my glasses would take about two weeks to be returned so after a month, I went up there to check because I had not received a phone call. After getting there and explaining the situation, the issue was brushed off did not receive an apology again for the inconvenience. I did get the glasses pair that were ready. Today I called customer service and requested a refund. My customer service agent was very respectful and apologetic for the matter and informed me she would reach out to the main office to take care of my refund. When the store manager just called back once again, there was no apologies for the wait just informed me to come in and she’ll do my refund which is fine, but the lack of customer service here is alarming. I would not suggest this location to anyone. Considering the store managers lack of customer service, it seems like the issues here start at the top with management. They are apologetic on the reviews here however, in person is a totally different story.

My experience at this location was the best ever! From the time I entered the facility until the time I left, I received awesome customer service! I’ve been coming to this location for the past 10 years, on 8-9-23 was different from any other visit! The staff was so inviting! The doctor explained everything, the young lady that assisted me with my purchase explained every charge, even though she was exhausted! The place was jumping! Kudos to the whole staff! Great customer service!!!!!!! Vanessa Wheeler

The staff is always a delight! They come in and are very friendly, professional and knowledgeable every single day of the week. This makes the eye glass experience feel very personable and I couldn’t be happier with the customer service. Top notch 👌👌👌👌 10/10 would highly recommend. …