Dan R

This place is a bait and switch mouse house that should be selling used cars instead of eyeglasses. There whole business model is based on 2 pair of eyeglasses with an exam for 79.95. I went to this place on August 1 for an eye exam and 2 pair of eyeglasses. My eye exam went great by a very professional optometrist. I was directed to the wall of eyeglass frames and was told to pick one out and my service rep would be with me next. I picked one out that said 79.95 just like 100’s of other ones. My rep wrote up my order for 79.95 plus my contact lenses exam. They texted me on the 17th to pick up my eyeglasses. When I got there they adjusted them and I said where is the other pair ? They searched all the drawers in the cabinet and turned me to someone else. They looked up my order said I only get one pair because I got a contact lens exam. I pointed to their sign that said the 2 pairs included the eye exam and the last time I got 2 pairs and paid extra for the contact lenses exam. Then they turned me someone else. They got on the computer and said I didn’t buy 2 pairs before. I told her I purchased them from their Hazel Dell store about 10 years ago. She looked up that store and saw I had bought them before. Then she said I must have bought a green tag instead of a blue. I had no clue what she was talking about but if I wanted another pair it would cost another 79.95. I’m still seeing the 2 pair sign so she goes to the wall of frames to find my frames to show me the tag. She spends about 20 minutes with no luck. Then she goes on line to the company website and shows me the frames and says see. I still didn’t get it if I knew I needed a blue tag I would have got 1 they are really boring frames and they all look the same to me. The manager wouldn’t be in till 11:00 so I politely said I would take it up with corporate and left. So on Monday I call customer service and I was determined because I waited 41 minutes on hold. I finally got a real person and she very sympathetic and apologetic. She seemed very determined to come to a resolution. So back on hold for 20 minutes while she called Chelsea the manager. She is busy and can’t talk right now so if I don’t mind waiting on hold again she will call Chelsea again. After another 20 minutes on hold she said bring in 39.00 and I can get another pair. So I suggested I return her green tag and pick a blue tag that seriously looks just like it. She says I should talk to Chelsea direct and she will have her call me back with in 5 minutes. Great almost done till I get another call from customer service and says Chelsea is going into a meeting and will call me as soon as she gets out. I say fine of course no call all day. I would not recommend this business under any circumstances. The employees and management are completely incompetent.

C L.

Visited the 82nd Ave location to get my eye exam & contacts. Made an appointment and was delighted they were able to see me almost immediately at my appointment time, unlike Stanton Optical that makes you wait no matter if you have an appointment or not. The staff, techs and doctor are all wonderful and the doctor especially has such a calming and soothing manner, it was wonderful after a long and crazy workday! Very happy with the service, professionalism and my new contacts. Absolutely recommended.

Pdx Pdx

I went to get two pairs of cheap glasses to have extras to keep in my bedrrom and car. They seemed very upset that I was saving my insurance to use on a nice pair of glasses at my usual eye doctor. Very snooty and rude eye doctor with an office of unhappy big women.