Melina Ramirez

I was there a few weeks ago for their promotion. The appointment was good , I was able to get my new prescription and able to choose the frames no problem. I was told I would get a call 7-10 business days. 10 business days go by, I called and ask for an update. The lady on the phone, tells me that only one pair is ready and the other should get there sometime this week. I asked if I could pick that one , since I really needed them. Since my old pair was broken. I get there, and both glasses are there! I wonder why did the lady on the phone said only one was ready and how long they been there. I’m upset because why they don’t call as soon they gave have them ready. I need glasses for everything. I was patient enough and waited the whole 10 days. And not one call.

Juan Soto

I was there a couple weeks ago to purchase new glasses. I gave an employee my personal info to look up my insurance. She found it right away and she sent me to look around for glasses while I waited for my vision test. While i’m walking around browsing. Another employee comes up to me and asked me for my last 4 of my social (I’m standing near the sample glasses opposite end of computers) She had no notepad, she just came to ask. And I gave it to her, I didn’t think anything of it. Couple minutes later she comes back and asks again. No paper in hand to confirm my info, she just stared at me very closely when I repeated the last 4 of my social. This employee that I didn’t even get help from in the beginning asked me for my personal info 3-4 times after I was already checked in waiting for the eye exam. I feel like I was PERSONALLY singled out and asked. I feel like I was profiled due to my appearance. The whole hour or so I was there NOBODY else was asked to repeat their last 4 or any personal info. Just me. When she asked me the last time I asked her why she kept asking and I didn’t get a straight answer. I will never return to this business and I will tell all my people to do the same. I’ve never felt so uncomfortable in a business in my life.

Wilson Lee

Came in for an exam and frames. Service was the best. Friendly and approachable staff. Dr. Truong made me feel comfortable. Would recommend!