Very poor experience after years of no issues at this 40 Highway Independence, MO location. Made appointment online week in advance, filled out all their online stuff, was ready and waiting 5 minutes ahead of appointment. Waited 5 minutes past appointment time (no big deal), just to be told they only do remote appointments for online schedulers (despite having an available doc on site and not with customer) and it would take hours to get a prescription, and informed me it may take multiple sessions if it doesnt "take". Staff was polite, but seems like they just don't want my business, despite being a cash paying customer. Now going to schedule with their competitor.

I truly wish a zero was an option. I’ve been coming to Americas Best for probably 3 years or so across states and different locations in the city. This location is the worst by a long shot. The people working at the front desk are incredibly rude. I had one appointment for an exam and ended up walking in and canceling it because of the horrible attitude and communication I received. I unfortunately had to go back in today to pick up my prescription to take it somewhere else and somehow had an even worse experience?? Both times I’ve been in, the woman working at the front desk with a slick back bun and old fashion raccoon eyeliner is one of the most miserable people I’ve ever come across. Tight lipped and wildly inconvenienced by any human within a 10 mile radius of her. PLEASE spend the extra time in the car to go to another location.

Made an appointment last week online same day. Get there to find out it’s remote but still an office. No big deal. Get back into the room. Have very little direction from the girl administering the pre-eye test and couldn’t pass it to save my life so they advised I needed to see a real doctor, which was not on staff so I had to reschedule. Rescheduled for today. Waited 45 minutes to be seen. Get out of my exam and I’m told to wait on the bench for the ladies who handle the ordering of glasses or contact lenses. There’s a line and I can tell so I asked the lady at the front desk if I don’t have time to wait can I call over the phone to order my contacts? She advises I cannot because I need to pay for my exam. Why she could not handle that I’m not sure, but advised I needed to sit on the bench and wait. I waited an additional 30 minutes while one person was helped in that timeframe. Mind you they’re are still several people in front of me to be seen. In this timeframe, there is a customer who is repeatedly blowing up their phone line. Because they keep putting him on hold and he is Irate about it. And rather than ignoring the line and helping the growing line of people, waiting to order contacts and glasses, and the growing line of people waiting to check in, they continue answering this phone the 25 times he calls in and putting him on hold. Back to back to back. Instead of tending to the people that are in their face to be seen and 30 minutes one person was helped. And at that point I have been in their office for an hour and a half and I got up and I walked out. Oh yes, without paying for my exam. I’m sure they’ll find a way to bill me. Do better America’s Best. Stop over booking your appointments. And understaffing your employees. I won’t be back and I won’t recommend this place to anybody.