America's Best Contacts & Eyeglasses
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Nampa, ID

We requested 4 pairs, 2 for me and 2 for my wife, we went and the doctor checked us out quickly, it seemed like he wanted to leave, to measure the position of the retinas one of the vendors uses a marker, when I think they should have a special instrument to that, two weeks later they call me on a Saturday, that I could go pick up the glasses the next day, which was Sunday, I asked them 2 times if they worked and they said yes, I went and it was closed, I return today Monday and they only give me 3 pairs, they tell me that the other one is not ready and that they will deliver it to me in another week, the pair that was needed was mine, the other pair was not the one I ordered, it is a different model, the other two pairs belong to my wife I pay for them with a blue filter, and they came with a normal lens, one of them was used, literally the frame of the glasses was all open and scratched, and the remaining pair was not her formula, she almost fell to the floor when she put them on It's a joke to be honest, paying almost 400 dollars and having 3 pairs out of 4 pairs, one used, one incorrect, and one never ordered.

Every time my family has an appt, we wait 30 minutes PAST our appointment time. This is unacceptable. I wish America's Best respected people's time. Schedule longer appointment times or hire another ophthalmologist. Waiting 30+ for every appointment is so disrespectful.

Today was one of many visits over the past 6 years to America's Best. They have always done a great job going the extra mile. Today, Savannah treated us with great hospitality. She took care of a paperwork issue that needed corrected for insurance .to be used. Savannah also helped us put together a package for 3 pairs of glasses for my son that cost us less than previous purchases. We have a good history with America's Best. 5 years ago my son broke his glasses so we used the insurance to get them replaced. We were headed to Arizona for holiday and wouldn't get the glasses until our return. My son needed them to avoid headaches. The manager was amazing and sent them to us FedEx to the Arizona address we were going to. The glasses beat us there. 👍