America's Best Contacts & Eyeglasses
2003 Walnut St,
Cary, NC

Terrible Terrible TERRIBLE. I agree with the other bad reviews to this place. I had a really bad experience getting glasses here. Had to come back 3 times and I am still not happy with the glasses they sold me. The glasses you pick off of the display is not the glasses you will recieve when ordered. Buyer beware! I received a completely different pair of glasses than what I picked out. The african american woman that works there is completely bipolar with horrible customer service skills. She needs to be trained properly on how to talk to people and treat customers. She acts as if she is being bothered and not as a customer. I witness her treat one customer one way and another customer in a completely different attitude. She seems to have some bias in her attitude with how she treats people. I will never get glasses from this location again. I feel completely taken after spending $180. However, the one positive is the folks in the back who does the exams are fine.

Schedule appointment for 9/16/23 for a 12:50pm appointment an arrived at 1230 to check in an during check in there was never any communication in regards to the wait time. About 1:05pm I was taken into room 1 for the tech to take photos of my eyes then she directed me back to the waiting room and said I would be called shortly for the exam. About 10 mins after she went to lunch. Which is perfectly fine but is concerning the other tech sat in exam room 2 for about 25 minutes and did not perform any other exams while the other tech was gone to lunch. Once tech 1 returned from lunch tech 2 decided to take lunch immediately upon her return. As a reminder I arrived at 12:30pm and now I begin to question the process so at 2:30pm I ask the front staff how much longer before I will be seen an they did not have a definitive answer an began to make excuses but at that point I began to point out holes in the excuses she was trying to give. During that time I explained to them I am a store manager and understand how delays can occur but it is their responsibility to communicate these issues to the guest. But shortly into that conversation I could see this was not registering so I decided to excuse myself and called another facility/company an made appointment. If staffing is a concern with process my suggestion would be not to schedule appointments during certain times to ensure your guest can be taken care of in a timely manner which in turn will secure your patient’s for the future. Also on a side note witness a gentleman who was helping a middle eastern gentleman with frame adjustments being rude to the customer and talking down to him. The tone in your employees voice was uncalled for an he wasn’t listening to the customers concerns. Believe coaching and Bias training needs to be a huge focus. Hope this review serves as a great training note for your company/staff.

I had a very unpleasant experience at America’s best. Despite having an appointment, I was kept waiting for 90 minutes with no clear communication or apologies from the staff. When I inquired about the delay, the response I received was incredibly rude and unhelpful, indicating that they could not provide any information on the wait time and that they do not have any staff to support. This lack of basic customer service and respect is unacceptable, especially in a professional setting. Eventually, I had to leave without getting my eyes checked, wasting my time and effort. Based on this experience, I am deeply disappointed and will not be returning to America’s Best ever. I advise potential customers to consider other options where their time and business might be valued.