America's Best Contacts & Eyeglasses
2225 Matthews Township Pkwy A,
Matthews, NC

My son had a 12 noon appointment, we sat and waited until 3 pm. 3 HOURS. We were “promised” we were next only to then be told told we couldn’t be seen at all. We were then told the Dr. didn’t even know we were there and had left. They attempted to do a virtual visit but that also couldn’t be done. No one checked us in properly or seemed to know who was doing what. I will never come here again. If this is best…. DO BETTER. This is not a well run or staffed business at all. I received several email and text reminders, apparently your doctors need those too. Employee Timothy was very loud, he spoke about his son dying after a fentanyl overdose. Then when offered condolences, he responded by saying it’s okay he has other kids. The most unprofessional, disturbing experience I have had at a professional office in my life. Update: I have been called by someone from corporate however I don’t wish to entertain the call. The problems in this office can’t be solved by a corporate person not in that office calling the customer. I do not plan to return, I will not remove this review. I hope they improve their office experience for future customers sake. Customer Beware.

I had visited the Matthews location 3 weeks ago to order glasses. When I walked in, there was a salesman at the front desk speaking with a gentleman about steakhouses. He never bothered to look in my direction, say hello, or say someone will be with you shortly. Fortunately, Heather was there working with another customer, saw me and said have a seat and I will take care of you. Heather was extremely professional, courteous and knowledgeable. She was able to use my insurance and gave me a good price. This is a very busy location and clearly they could use more associates as Heather. The only issue is that I was advised the glasses would be in in about two weeks, and I called after the third week, only to find out they had come in but, no one notified me. It seems Heather is the one that is truly in control of this operation and should be acknowledged for her efforts. Thanks.

Everyone here is nice however, BE CAREFUL they are using remote doctors now!!!! If that doesn't work for you make sure you call to set up your appointment and request a REAL DOCTOR!!!! Dr. Cohen is amazing!!! You can't do EVERRRRYTHING virtual guys!!