Jen Lig

The service is horrible nowadays. The wait feels forever when you’re 15mins earlier than your appointment. Was seen for both glasses and contacts. Was told to call in after a week of wearing the contact to let the office know if they were comfortable or not. When I called, I was told I had to come in. When I came in, didn’t have to be reexamined, so it was a waste of my time. I had a $16 bal, which could’ve been collected when I picked up the contacts (which I have yet to receive and it’s been about 30 days). They don’t greet you or even acknowledge you when you come through the doors. The manager (didn’t get her name, tall African American fair skin woman), her attitude was horrific—rushes you and speaks condescendingly. The sales rep, I believe named Ziggy— attitude so gross it felt like I was bothering him when I asked any question about the frames. Nonetheless, I spent $560 on 4 frames and paid a $16 bal from my insurance covering the contacts. Been a shopper for 3yrs in a row now however, will be taking my business, elsewhere and will definitely tell family and friends. It’s been a month and have not received my contacts. No follow up call or nothing. This isn’t service. Never spending a red cent there again.

Gai Hughes

Such a wonderful experience. EVERYONE from the front desk person, to Shayna the tech, to the wonderful doctor that was so thorough and informative and finally MONICA, she’s the manager to my surprise. From the beginning checking to see if she could offer the front desk person(so kind as well. I wish I knew her name)help to better assist me. Going above and beyond to help my unprepared self find my insurance number. This was BEFORE I knew she was the manager. Just PHENOMENAL the ENTIRE staff. HIGHLY RECOMMEND. 😊

Janaina Alves

Do not waste your time and money! My prescription was manufactured wrong. The store refused to fix it and only accepted a return. The employees practices are for no customer service, they took days to process my return, therefore I could not order from a decent optical store until the insurance received the return (which could have been processed immediately upon return). Nasty service! Not worth cost/benefit. Forgot to mention that it took me forever to get the glasses; they took my phone number wrong and didn’t bother to email me to tell they were ready.