America's Best Contacts & Eyeglasses
245 Dundee Ave,
Elgin, IL

I don't think I could have had a worse experience. The front staff is rude, immature, difficult, and just plain awful. I couldn't help but feel as though I was being racially profiled as well. They clearly don't like their job. I honestly could write pages about my experience here and how awful it was and how disgusting the staff is... but i'll spare them the embarrassment and you all the time. All I'll say is please never go there unless you want to be treated like the worlds biggest POS.

Would not recommend. I Was running behind for my appointment so I called to let them know. I was on hold for 33 minutes and was told that as long as I got there before 1:00 it would be fine. I got there at 12:44 and they had no recollection of my call even after I showed them my call log on my phone. The staff there told me they would not be able to take me until 2:00. If they are incapable of simple duties such as managing phones and appts I would not trust them with my eyecare.

I ordered contacts for my daughter after her eye exam, where the staff was rude and unhelpful. She has 2 separate prescriptions for her eyes. Upon getting her contacts, they came in a big box with 5 separate contact boxes when it should be even if I had been given equal amounts for each eye. 4 of the boxes had the prescription for her left eye and 1 of them for her right eye. I called the store to let them know of what had happened, and I was told “that was what I paid for” and they couldn’t do anything to help me. I did not pay for 4 boxes of one eye and 1 box of the other, I paid for 6 boxes, 3 right eye and 3 left eye. I’m very disappointed with the service.