Amy Wright

I was very pleased with the service I received at this location. The “pre-appointment” person was friendly enough. The Optometrist seemed knowledgeable, although he didn’t have much personality. But, the best part was Landon. Landon was the young man that my daughter and I had the pleasure of sitting with to finalize the appointment and order my glasses, etc. Landon is THE reason I will go back to this location in the future. Kind, knowledgeable, funny & just a real pleasure. Thank you, Landon, for making our day! -Amy Hubbard- Wright

Presleigh Burnett (Pres)

My husband and myself went in about a week ago and we had both scheduled appointments. Upon arrival the girl checking in found my appointment no problem, but she had a hard time pulling up my husbands and called him by the wrong name…she honestly looked lost and the manager was too busy gossiping with other employees. The poor girl seemed as if she had been thrown to the wolves. Of course we were patient and I repeated my husbands name. Now here comes the next problem I have health insurance and my husband does not which I stated at check in, we both filled out the paperwork provided now mind you we both put our legal names (this will be important later). I filled out an extra sheet of paperwork because I had insurance, they couldn’t figure out my insurance card. The manager Shannon I think is her name came to talk to me in a very condescending tone. I told her I have valid insurance as she was trying to say it wasn’t valid. I have a pretty common and well known insurance so this shouldn’t have been a problem. We eventually agreed on me just getting an itemized bill. Now came the pre-check… the young man doing mine was wonderful, but the young lady doing my husband’s called him the wrong name three times and when my husband corrected her all three times she got an attitude and stated she was right, not to mention she took forever to sight in the machine and didn’t provide my husband a case for his contacts or solution to use. She claimed she didn’t know where those items were and sent him up to the front to ask for said items. The only positive thing about this store is Dr. Barnabei he was kind , helpful, professional and honestly seemed like the only person there that knew what they were doing. So thank you Dr. Barnabei for actually being competent! Once we were done seeing Dr. Barnabei we were instructed to wait until a tech was available to check us out. We stood there waiting for about 10 minutes and yes the store was busy, but there were two techs just walking around. I tried several times to get their attention, I finally walked up to the desk and asked to check out where once again the manager was condescending. We finally had someone helps us check out. Fast forward to this Saturday my Husband went to the Flower Mound store to order new contacts and glasses. When the Flower Mound store called this store to ask for Dr. Barnabei to fax over a different prescription the girl that answered seemed as if she didn’t know what was going on. The girl at the Flower Mound told my husband that it seemed as if the lady on the phone had no clue what to do. Eventually the message got to Dr. Barnabei and he was fast to respond and fax over another script. So again thank you Dr. Barnabei!

Misti Sonntag

Horrible customer service today! America’s best has lost our families business forever with their actions. I called an hour before I sent my teenage daughter to pick up her contacts. I was told they had them and they would be ready. She got there and they were busy, which is understandable for a Saturday. But to be told that they didn’t have her contacts without looking and then to ignore her for 30-40 min is something else. I had to call and the lady that answered was the same one I talked to before. I told her what was going on and she didn’t really care. She ended up putting me back on hold while I was mid sentence. Then got off the phone and said so loudly that my daughter could her hear across the store that some people just don’t know how to wait while laughing. A few minutes after that another employee went to finally help my da ughter she told her to hang on she was getting her contacts. Well let’s just say she was told (by the phone girl) to NOT get her contacts because my daughter could wait and not at all quietly. The whole store was staring at my daughter at that point. She ended up leaving in tears because of the way she was embarrassed.