lisbon wailea

I have a current prescription with America's best. I came in simply to purchase another frame. I got no help while selecting the frames but did not mind. After I was done selecting and ready to purchase, I was asked to sit in the back and wait. After 20 minutes with no one checking in with me, I left. Poor customer service, everyone seemed busy chatting and not helping customers. This experience was 10/5/23 around noon.

NY Smith

While pleasant, I feel this location could use some training in managing customer flow and experience. There should be at least one representative/optician handling patients who there for an exam and nothing more. Having to wait for shopping customers is a waste of time and time is valuable. When you show you value a customer's time you are saying we value them as a patron. A contact exam, appointment made, should not take almost 2 hours. I just wanted to pay for the exam and go. Lean Management would be beneficial for this location and maybe the AB brand overall.

Adam Padilla

Melinda and Nay gave me wonderful assistance. I was in and out in no time. They were fully aware of all my needs I didn’t even have to ask any questions. I will definitely return and will absolutely recommend my family and friends to go to this location. 5 stars is not enough I wish I could give more