Overall, very pleasant experience. The doctors and rest of the staff were great and very friendly. Nicole at the front helped me and she was very clear in explaining anything that i had questions about. She really went above and beyond to make sure that I would be happy with my glasses. I definitely recommend America’s Best :)

Santa Rosa, CA 9-13-23. Phone answering for location was problematic. I was told the store was not near Macy’s when it’s fairly close around the corner. Staff needs to make sure the whole process, including finding the store, is positive. No one wants to hear a store name and park nearby only to look and look and end up walking an unnecessarily longer distance. Phones need to be answered so customers aren’t frustrated by wait times over ten minutes. I was greeted on entering the store but the person was not smiling or welcoming. When told about the parking close by issue and long wait time on the phone, I didn’t feel heard and no apology was given. So I went to wait for the doctor still feeling frustrated. I was asked if I wanted additional testing for $30, which was declined due to seeing my regular ophthalmologist. All testing fees should be disclosed prior to exam scheduling. The eye doctor, Efrem Prada, O.D., was excellent, personable and professional. He was very good at accommodating my high prescription for contacts and found a good alternative. Very nice man; he did his job excellently. Nicole waited on me to select glasses frames, and she was very easy to talk to and was very fun to work with. She was very thorough in checking out the order form and had a manager go over it for accuracy. When I called back later to pay for the order, she was not even told initially that she had a call on hold. 😵‍💫 More manners needed there. Why make the paying customer wait unnecessarily?? Let’s train the people how to appropriately respond to customers to minimize their wait time and gave a pleasant experience. The glasses turned out very nicely.

Went in for new glasses for my 7 year old. Nicole helped us and was absolutely great with him!! She was entertaining all his questions and even talked Pokemon with him!! She even went a step beyond and called around to find his glasses that are now discontinued. I'm very happy that we had Nicole helping us!!