Maria Guzman

Do not waste your time and money here. I had been using them for years and never had an issue once until recently. I have the eye care membership club and I came in to renew my prescription since I was out of contacts and was not able to until I updated my prescription. I go in and the doctor did an awesome job no complaints the issue started the moment I was charged despite having the membership club (exams are free) I did not catch it the moment I paid since I had to go to work afterward and was in a hurry. It was not until one week later that I noticed that I paid for the membership which makes no sense since my membership does not expire until March 2024. I called to get clarification and the lady was rude on the phone saying they are closing when it 4 and they do not close until 6 that day. I also asked about my trial contacts since the doctor wanted me to try a new pair and the lady said I have to call other American best to see if they have it in stock. I was taken back since why would I have to do their job and call other offices for my trial pair? I called another American best to double check about my membership and yup I was right it does not expire until March 2024 and they did not have to charge me or have me call other American best for my trial pair. I go in to ask why I was charge the membership and the ladies were absolutely rude brushing me off with an attitude, at this point I leave went to call corporate office to complain and they were not any different than the store. They told me to call Ashley the manager tomorrow. I try to reach her two times and was not able to get in touch with her until finally I was able to get in touch with her. She right away said I was not charge for an eye exam and trying to tell me I was wrong without checking throughly. I had for some reason two accounts so the account that I had the membership they did not use the day I came in for the exam. Okay understandable mistakes happen, however even so the lady who charged me should not automatically charge me for a membership if I had not ask for one, that is like stealing in a way. Ashley said she will combine my account into one and refund me because they made a mistake. At this point i decided to give them another chance and man I wish I did not. After waiting a week for my refund and calling Ashley to get in touch with her about my refund no one reached out. I drove back up there and requested to talk to her and she acted like she had no idea about anything saying she does not see two accounts and that I was not charge for my eye exam and a bunch of non sense. At that point I was annoyed because obviously she does not know what she is doing or what her associates are doing. Keep in mind not once was I rude I bit my tongue every time. I did get my refund however the biggest thing is the lack of customer service. Took a whole month to get my money back, and still have not got my trial pair. The whole place is a mess. I honestly wanted to warn another family there to go somewhere else. Ashley biggest thing was making sure if someone called to put in a good word because she gave me a solution. Sorry but all you gave me was a headache and lack of trust in your professionalism.

Alma A

They denied to see me for arriving 9 min after my appt time. I called in the morning to ask if they had a grace period because I work until 5pm and I was told there was a 10 min grace period, I walked in the office and they tell me that the doctor said he can’t see me bc I was late & that the company doesn’t give a grace period; what company doesn’t give a grace period ??? Life happens, traffic happens !!!! I drove here for nothing after really needing to get my glasses and contacts. Never again am I coming to this location. Worst costumer service & management!!! !

Josie Montes Reyes (Josie D. Law)

Acquired two sets of frames with the proper prescription after the eye exam was performed. Everyone was very attentive and helpful. Acquired my two sets of glasses within 2 weeks and sales expert August mentioned that if the frames ever get loose, I am free to come back at any time to have them tightened. August is very professional and helpful.