Kat p

Haven't even had an exam at this place yet, and I have to write this bad review . I had an appointment scheduled for Saturday at 12:05. I walk in, and only 2 ladies are inside. I tell them I have an appointment. One of the ladies tells me we tried to call you. I didn't get ANY phone call from ANYONE!! The lady tells me that they have to close early because they are short staffed. Ok, how does that stop you from doing your job?! I live about a 5 minute drive from this America's best, I got to the store around 11:59. After I left the store, I got an email around 12:02 saying my appointment had been canceled! How hard is it to have sent me an email a few hours BEFORE my appointment time to let me know you're going to close early?? Edit of my review: I finally had my appointment today at 4. The place was empty, so I got done pretty fast. The only thing I didn't like was that they first tried to charge me for an exam when I had the eye care plan. I told the receptionist lady that I had the eye care plan when she asked me about insurance. Second, they tried to charge me 20 for a pre exam that I never asked for. I've been to other America's best, and they had me sign a paper asking me if I wanted the exam or not, this one, however, did not. The lady did take off the $20 from my total, but still, it's really deceiving to try to charge someone for an exam that they didn't ask for. Won't be coming back to this location again. Thankfully, I can order my contacts online so I won't have to worry

Leah

The manager I worked with was great when going through my insurance and reapplying the insurance to my order. Other than that this place is not great. I got my exam roughly 8 weeks ago and was told I would have my glasses a week later. So a week passes, no word on my glasses. I give it a few days and then call in to a very rude lady who tells me they have one pair (out of my order of 2 pairs and lenses). Fast forward to today, more than a month has passed since my glasses were supposed to be in, no calls, no updates. I have called in a few times and was always told "no we don't have them we will call you when they're in". I was ready to just cancel my order so I called today and FINALLY they have the rest of my order in. It took them over 5 weeks to get it in and I didn't even get a call or email or text or anything to tell me they were there. Other than the manager no one there seemed to be willing to help or do anything.

Doj 44

If it were possible, I would award them 0 stars. I have never encountered customer service of such low quality, across any industry, as the one provided by the women at this particular location. They are extremely rude and unkind. The service they claimed to offer was deceitful. It astonishes me that they remain employed. Take a look at the previous reviews. Instead of providing canned responses and redirecting everyone to email "corporate," why not genuinely work on improving your customer service? It seems like you're just passing the buck!