Robin Buczkowski
2 years ago
I was in on 6/24/23 to get my glass. When I scheduled my appointment they said i was due and I ASKED if my insurance would cover my appointment and they said yes. Ordered 2 pair of glasses and contacts 600+ dollars and it was too soon for insurance to cover. Bought them anyhow. 7/15 still no glasses called and the manufacturer sent empty boxes? I asked why didnt someone call with an issue? She said they tried to call people you must have gotten missed. No anticipated date for delivery known. Hmmmmm
Had preset 3 appointments for myself my wife and my son. Walked in and received absolutely zero greeting, no hello’s no welcome, nothing. Optician was working the front counter chaged computers twice mumbling about computer issues. Not welcoming whatsoever. Walked out even before the exam, place felt cold, not great environment at all there were 3 other employees none were welcoming at all!
We are now in LensCrafters, and the experience is night and day! Welcoming, friendly and took us right in.
John Proudman
2 years ago
During the entire process, staff made me feel like I was wasting their time. Very unhelpful, and didnt really answer my questions. When my glasses were done, no one called me or told me. When I called, no one picked up.
Finally I stopped in and was given my glasses, after waiting for 5 minutes, it wasnt even the lady at the front desk who greeted me, it was one of the doctors, who then handed me off to the lady at the front desk. come to find out, they had my glasses for weeks and never called me. The lady was very standoffish, and said nothing to me the entire time. My brand new pair of glasses were bent out of shape, and the nose braces were both bent all the way inwards. I commented on it, and the front desk girl with the shaved hair just stared at me before saying "If theres nothing else, youre done with me."
The whole process sucked, front to back. Ill pick another place.
