Tara Liggett

Sarah was so great helping me get my new sunglasses ordered for my vacation :) They look amazing!! I absolutely love them!! I would definitely recommend talking with her with any of your purchases, she is great at what she does!! Thank you again for all your help Sarah, you rock !!

Michelle Howlett

I went in to get my first pair of glasses for the buy 2 pair for approx $140. There were extra charges and I left with a bill of around $300. Part of this was a warranty they sold me good for the first year as the prescription expires in a year. First, they don't fit you for the arms of the glasses but rather heat and bend. In a few weeks they were slipping down my nose then broke. I took in to get fixed with the warranty I had bought. They said to buy the hard case so they wouldn't break again and I did. They broke again in a few months. I took in to get fixed again as i had the warranty they sold me but was told that the warranty although good for a year was only good for a one time use!!! They said i could buy more frames for $79!! LESSON LEARNED!! DON'T BUY THE USELESS WARRANTY!! DON'T BUY THE JUNK GLASSES!! Addendum: The manager called to let me know they would like to make amends. I was given a new pair of glasses (women's this time) and offered a warranty for a year. All the staff were very very nice and apologetic.

Michele

I thought twice about writing this, but opening my bag with my box of contacts and seeing the second pair of glasses I ordered thrown in the bag with no case was the final straw. First day I left paying $190 with a free eye exam with one pair of glasses and I had assumed, my contacts ordered. When I did go to get my first pair of glasses a very nice associate showed me a second pair identical to the ones I ordered, also on sale, so I ordered those. When i had realized they didn’t order my contacts, I admit I wasn’t very happy. I decided I would wait until the never ordered contacts and the second pair of glasses I spontaneously bought, came in. I live outside of the Quad cities. I go in to get them today and it was immediate snark. I had braced myself for the retaliation that I was going to get for their mistake. One employee had offered to ship them last week and I said “no, thanks though, you don’t need to do that, I’ll come in soon.” I say my name and just as I thought, rude. It was like I was the bad guy. The lady actually told me “we were getting ready to ship your stuff back”. I said,” even after I paid for it?” She was like “yep.” So I was being nice after you messed up twice, I had to make three trips and you were going to send my stuff back? I don’t think so. So I spent over $400 (that includes a free eye exam!) and my discounts from the club and you would send them where? The land where paid for contacts and eye glasses go or were you just being mean? That was glib and unprofessional for grown women. We choose to work with the public or not, competition is everywhere, do better.