America's Best Contacts & Eyeglasses
,
Rockford, IL

Always a joy. All of our exams and glasses needs have been met here for years. The ladies are friendly even when I am grumpy. The doctor does a great job working with our children and out needs. Contact amd eyeglass exam are the best value we have found in the area.

Went in for an exam that I scheduled online the staff were not very helpful. They were too busy talking about what to order for lunch and gossiping to fully take care of customers. The optometrist didn't believe me about my pre existing eye conditions and talked down to me about it. When my glasses came in they did not want to take their time with properly fitting then to my face and were essentially rushing me out the door before they were properly fitted. And did not want to fully correct the issues when I came back in. Ended up having to go to a different location for problem to be resolved. Now that I've gone a week with my new pair I've noticing issues with them that correspond with an incorrect prescription. Everyone should beware of this location. If you are wanting a place to actually care go somewhere else

I visited only to purchase a pair of glasses, no exam or anything else, so that's what I'm rating my experience on. The selection here is basic and that's fine. The prices here are basic and reasonable. Also fine. Now the advertised "2 Pairs of glasses" for $79.95 is something that I have a problem with because of the wording. You won't get 2 pairs of glasses for $79.95 but you can get 2 frames for that price. Lenses not included. Which they don't specify in the advertisement. So don't be fooled by that. My issue with this location is customer service. I'm big on customer service and it was not good here. The first day that I went in, I was not even greeted nor was ever even asked if I needed help or had any questions. Nothing. I left. I returned three days later, was still ignored, but this time I approached the staff and asked the questions that I had about pricing and insurance, etc. They answered my questions but not much more. I personally was expecting a more welcoming, helpful and informative experience from the staff as I received years ago. This just isn't the store for me.