Sidney had great customer service. The manager, La'Shawna, helped me look at glasses while Sidney was helping my son pick him some glasses. Everyone at this location was really nice and patient.

SCAM! They blatantly lie about the insurance they accept. They say yes, we accept that insurance - so we scheduled an appointment. You go, they perform the exam then tell you, you have to PAY OUT OF POCKET FOR EXAM AND GLASSES! How unprofessional & uncourteous to customers. I am sure corporate knows of this scam...anything to get customers through the door! It is NOT OK to waste anyone's time and not have genuine concern for people with eyecare issues. I DO NOT RECOMMEND!

I had a 5:00PM appointment and received a phone call at 5:00 on the dot. I let them know I would be 5 minutes late due to traffic. She said they have a FIVE MINUTE grace period and if I wasn’t there at 5:05 then they would not be able to see me and I would have to reschedule. I walked in at exactly 5:05 and was told I would need to reschedule. I asked to speak with the doctor and was told the doctor was still with a patient and they they would need to confirm with her if they could see me due to the DOCTOR having an appointment that was running longer than expected. Imagine that, something also unpredictable like traffic. How does that make any sense? If I am there WAITING on the DOCTOR to finish to an appointment, what does me being FIVE minutes late have to do with anything? I waited until 5:34 to be told I would need to reschedule even though I was there within their “grace period” all because a prior appointment ran over and the doctor needed to leave. This is EXTREMELY unprofessional. They gave the impression they did not want to work later than anticipated and go home. I get it but I don’t. You have a job to do. Do your job? I am now asked to take more time out of another work day due an error on their end. Not mine. Absolutely not. If I make an appointment and I’m there within your “grace period”, you honor the appointment regardless. That’s called doing your JOB. If they would have called me earlier before I left work needing to reschedule, it wouldn’t be a big deal. But I was denied my appointment due to their lack of professionalism and time management. Keep up the hard work y’all.