America's Best Contacts & Eyeglasses
,
Edison, NJ

I left work early as planned for my appointment at America's best (or so they claim), but I ended up arriving 10 minutes late due to traffic. Upon entering, I promptly apologized and took responsibility for my tardiness. However, the man at the front desk insisted that I reschedule my appointment. I politely inquired if they had a grace period, to which he replied that 10 minutes was the grace period. I found this puzzling because technically, I had made it on time to be seen. Moreover, there were no other patients waiting, and in the past I’ve had to wait past my scheduled time to be seen by them. It’s okay for the patients to wait long periods, but God forbid them waiting on you. I am disappointed by their lack of accommodation, and it would have been nice if they had at least given me a courtesy call to inform me that my appointment would be canceled if I did not arrive within a certain timeframe.

My granddaughter and I went there tonight and got some of the best service we’ve ever had in a long time for optical wear. The man who helped us was exceptionally helpful, honest, and caring. Even called another america’s best franchise located in Bridgewater New Jersey. To talk to them about the up charge they charged her for a visit and he got it taken care of. This is the kind of service. All businesses should be given to their customers. Much appreciated. Geri and Rachel Taylor 😇

Great customer service and helpful staff. Assisted me with glasses I had purchased from another company online that were sent to me with the wrong prescriptions. The staff helped me correct the issue with no additional fee. I highly recommend America's Best and will be using them in the future.