I saw reviews and went for annual check up. I asked only for glasses and mentioned glasses in form. Dr checked for lenses and I have to pay for lenses exam. Moreover my wife glasses prescription was not accurate. In prescription it was 1 number more for both eyes, After getting glasses my wife was not comfortable to see or read. Went to other Optometry and got new glasses which is 1 number less in both eyes.

If your glasses break or you need new glasses quickly don’t come here. This is my first and last time coming. The woman on the phone is awful. I called many times to check when the new glasses I ordered would be done since my current glasses broke. I called many days in a row, because I really needed the new glasses. She spoke in a condescending tone and explained to me like I was dumb how I signed that their glasses would take several business days to be done (14-25 I believe, but don’t quote me on it). I understood this well before she had explained it to me. However, every time I called back she would give me the runaround saying she couldn’t even give me a guesstimate on when they would be in. She would leave me on hold for a while and was not professional at all. Her personal emotions got in the way of her service to me simply because I desperately needed those glasses. I can not drive without having glasses and constantly having my glasses fall off my face from being broken was not something I could put up with continuously especially while driving. I had multiple people call to give benefit of the doubt that maybe she had something against me for calling so I had other people call but she gave them the attitude too and kept saying my glasses would not be in for several more days (past the 25 business days). I believe she was pretending to not know the status on my glasses. As someone who depends heavily on their glasses I could simply not accept that. So I kept calling. The woman on the phone will not be very helpful or professional. The doctor and all the other staff are helpful and do their job well. The frame choices are abundant too. The woman on the phone left a bad first impression and for that reason I will not be coming back.

I really thought this was a good place to be until Ana front desk just talked to me in the most horrible demeanor DONT COME TO THIS PLACE her attitude was completely ridiculous for no reason at all i still dont know what I did not deserve this im completely confused as to why i was treated so poorly. Ana doesn't not deserve to work here.