Andes EyeCare Optical
4613 Papermill Dr NW,
Knoxville, TN

Andes is a participating provider with my vision insurance so I went to look at frames. Greeted by nice female receptionist who is so helpful picking frames. The optician, Mark, is so nice and is also happy to help in anyway. He looked up frames to see about other colors and styles. He fixed my current glasses that were messed up. Although I left without buying new glasses, it is only bc I am waiting for my insur to clear up a mistake with my frame coverage. Customer service is a 10/10 for Mark and receptionist!

I was there in 2020 for glasses for myself & my husband. During my exam the Dr made the comment I had pressure in my eye. His words were you have a little pressure in your eye, but we aren't going to worry about that right now. He acted like it was no big deal. Didn't tell me to come back to check it or that I needed to go to a specialist. Never thought of anything more about it. Well back in January I got a sudden case of acute closure glaucoma. Caused a hemorrage in my eye. Why didn't he tell me I needed to be seen by a specialist? I suffered with headaches being dizzy upset stomach for 2 years. I thought it was sinuses. And here it was undiagnosed glaucoma. Why did he not tell me that the pressure meant I had the start of glaucoma? Now I have to have extensive surgery on my eye. And still a chance I could lose my vision. He was the doctor he should have told me that pressure in the eye was serious. He just shrugged it off. I will say the young man who fits you for glasses was absolutely great. He knew his job & was very good at it.

Andes has a huge selection of name brand frames to choose from and really good pricing! And their location is super convenient to my home in West Knoxville.