Andy K. Kongsakul, OD
19636 Sherman Way,
Reseda, CA
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Kim Tran
2 years ago
My family and I have been coming this office ( Reseda) more than 12 years, we were ok with the doctor and services. However, just last two years the appointment system and customer services were suck. I made appointment an year ahead for our family on Jan 10th, 2024. They texted me on Dec 20th, 2023 at 2:21pm for reminding appointments and I responded YES at 3:37p.to confirm that we were able make it.
I RECEIVED MESSAGE FROM.THEM
"Hi, due to scheduling, that appointment time is not available. Does the following week, the 17th at the same time, 2:00pm, work?"
I called them and talked about this situation, the.customer service is rude and stupid " you didn't response right away that why someone called and she filled in those spots".
I don't think they need customers, they try to get rid of old customers to gain new ones.
I have never seen any appointment service system like this. I was suck and stupid.
