Aran Eye Associates
14601 SW 29th St,
Miramar, FL

I've tried to give this office many chances. From missing referrals to horrible front desk staff, to long waits. I feel compelled to warn others of the mistreatment and conduct of this office. Save your time and find another doctor's office to visit as coming here will just raise your blood pressure.

Waiting time was long as only one doctor was seeing patients and there were about 12 patients in the waiting room. Overall appointment took about 2 hours. The receptionist was pleasant and Dr.Deen and the assistants were courteous and professional. However, the young lady at the check-out window spoke so loudly and constantly talking to her coworker in Spanish instead of focusing on completing my appointment. She handed me a paper without even saying anything. I had to ask her if I was done.' Youre all done, have a nice day' would be more appropriate to end my visit. This area needs improvement, this excessive and constant loud talking to each other in Spanish while customers waiting to be checked out is unprofessional. Overall, everyone was nice.

OMG...A total nightmare experience !!!! We arrived at 9:50zam for a 10am appointment, we were called in at 11:120am only after I inquired. I was told it was due to paperwork having been misplaced on the office. Technician that assisted us …

Waiting time was long as only one doctor was seeing patients and there were about 12 patients in the waiting room. Overall appointment took about 2 hours. The receptionist was pleasant and Dr.Deen and the assistants were courteous and …

After dealing with their poorly written AI phone maze for over an hour I'm done with this office. What a joke to get a hold of anyone or to get anything done. It's never ending options and robots, then no one answers the other end of any of the options. Probably not getting routed properly.

If I could give it zero stars I would. Terrible experience. Got to my appointment 15 minutes prior to my scheduled time with all my paperwork completed prior to the visit. I was brought in 20 minutes after my scheduled time to do some pre-tests and then left in another waiting room for nearly two hours. That waiting room was full of patients who had been waiting for over 3 hours to be seen by the doctor. After getting there at 2:45 pm, it was 5 pm and I still was waiting to be seen with still 5 people ahead of me. At 4:30 pm the assistants and front staff started prepping to leave for the day meanwhile that waiting room was full of patients with their eyes dilated for hours. It looked like a flea market. When I approached the front desk to express my disappointment, one of them responded that it was out of their control how many patients they see a day because the “call center” is who does the scheduling. It goes to say that I left the office without being seen with no apology from the staff and will not come back. Practices need to understand our time as patients is just as valuable as the doctors. It’s absurd that you have one doctor to 100 patients a day. There’s no way that patients are getting the proper service when you have to rush to get a patient out of the room to bring the next one in.

This eye doctor's office is operated unethically. I got a referral to see the eye doctor. When I made my initial appointment with them as a new patient, I specifically asked them to verify and confirm if they are in the network of my insurance (because I don't want to see a doctor that is out of network), and the answer was YES. I did a visit in January, and they asked me to go back for a follow-up in February. During the two visits, nobody in that office informed me that they're not covered by my insurance. Six months later, in August, I received a bill of $455 for the visits. Now I've received a second notice of the bill. They are lying to patients and running a deceptive business. I've reported fraud to my insurance company. I want more patients to know this, so they won't fall into their trap. This practice deserve Zero rating. Run away from them as much as possible.

I was pleasantly surprised at the treatment I received. From the receptionist to the doctor I was treated very professionally. Although I was running late, they still took care of me which is unheard of nowadays. The Dr was especially …

I man walked into the office mad & frustrated because his wife Allegedly caught an eye infection with lots of running around for medication.that was sign #1 . My appt. was horrible long wait, staff is miserable & careless about you. No explanation or education is given. But I did opt to remove the cataract. However, I did research. Reading the Reviews & low ratings,etc. I chose to use another network of doctors. I am not taking any chances with my eyesight. 0 Rating 1 is to good

My mom had an appointment today and I drive all the way there for them to tell me that the doctor that referred my mom never sent in pre authorization. Something they could have told me we needed when I called to schedule the appointment or even called prior to the appointment to make us aware they needed even in the reminder messages I was told to only bring id referral and insurance card.

This office is very poorly run. My son and I have been waiting since 245 pm and it is now 545 pm and we are yet to be seen by the doctor. The building is very poorly kept—just FILTHY! There are countless elderly patients waiting here for HOURS to be seen. There isn’t even a water dispenser. Very very disappointing!

To summarize my experience succinctly: The care I receive from my dog's veterinarian surpasses what I encountered at this clinic. My recommendation: Don’t waste your time or money here. It’s the most disappointing ophthalmology office I've visited in the U.S. Avoiding specific names, I had scheduled an appointment with a particular ophthalmologist at this clinic. Upon my arrival, a 45-minute wait ensued. Then, a trainee examined my eyes, seemingly with little care or expertise. While I was there for a glaucoma check, they performed an array of unnecessary tests. Subsequently, in another room, a technician subjected me to repetitive tests on a machine, redoing the same test an exorbitant 20 times for each eye, which showcased their glaring inexperience. Another lengthy wait later, a second trainee reexamined my eyes using the same procedures. When I was finally told my doctor would see me shortly, they referred to a female doctor, whereas I had scheduled with a specific male doctor who is a member of that office. When I pointed out the discrepancy, she feigned ignorance about the doctor I mentioned, even when I showed his profile from the clinic's website. When I inquired if she specialized in glaucoma – the purpose of my visit – she admitted she didn’t and said she'd refer me to another specialist. In essence, it was a complete mismanagement of time and resources. Yet, when I voiced my concerns at the reception, they still insisted I pay for the misdirected appointment. The receptionist, who claimed to be the team lead, was particularly unhelpful, which, in hindsight, explains the office’s evident inefficiency. If you opt for this clinic, prepare for a service that feels impersonal and haphazard. I, for one, will not return. I'm considering seeking legal advice regarding the unjust charges and the misleading nature of my appointment. A word of advice: Learn from the mistakes of others. This establishment doesn't deserve your time or money.

Horrible experience. The young lady at the front desk was extremely disrespectful. She kept cutting me off while I was trying to explain my situation and talked to me with a nasty attitude. Then she waited until the very last minute to tell me my appointment was canceled, even though I was already there in pain. What makes it worse is that after telling me my appointment was canceled, they sent me a message saying my appointment “wasn’t confirmed,” but they also kept sending reminders saying my appointment was at 1:45. It makes no sense and shows how unorganized they are. Aran Eye Care did my surgery, and while I have been seen by a doctor, I still haven’t received any real help for the pain I’m in. I’ve told them multiple times that the medication they prescribed is making my pain even worse, and they still keep pushing my appointments back instead of helping me. The lack of professionalism, urgency, and care is unbelievable. I left feeling completely dismissed and unsupported. I did not enjoy any part of their service, and no patient—especially someone dealing with pain after surgery—should ever be treated like this.

I received notification of my appointment days before I was due to come. The day comes, I arrive on time on that date stated and was told I did not have an appointment. Go figure. I'm done. I have read the other reviews. I believe them all.

Horrible Horrible Office Clueless staffs -Do not trust your eye health in this place at all. I have been trying to get an appointment for my mom since Nov 2nd. I did everything they asked me to do. I emailed the referral. I gave them her insurance information. And almost 25 days later after several more calls, I’m still waiting. And as a new patient I can already guess how existing patient are treated. I am so done trying with this place

Longer wait than expected, after facility rescheduling several times at different offices, but office setting was pleasant & employees cordial. One clinical person was completely unable to communicate effectively in English. Understood few words, could not respond to my simple questions.

The pressure in my eye was a bit high so I was told to go to an ophthalmologist. I did. Everything was normal. Come back in the air

The communication tool is very good; the doctor was very nice and thorough in his explanation of my issue (eye dryness) and the effect of the treatment suggested (drops of two kinds, each one with a different effect). …

The overall experience was very good, the staff were very professional. The only downside was the waiting. I was scheduled at 10:30 am and finally saw the doctor by 12:30 pm. I wish they plan the schedule more efficiently for the patient.

My experience overall was fantastic. The gentleman who helped us prior to seeing the doctor for my mother's eyes issue was very professional and knowledgeable. Doctor Lam was great as well. Thumbs up 👍 to the entire team there! …

In reality, it is a 0000 star , the toilet smells so much even in the waiting roomsit was ....... When I asked the receptionist for a spray or to tell her that , her answer was she is not the cleaning lady ....the apt was at 1 pm it is 4 …

I set an appointment with a specialist a doctor. However, when I was in the office 3 optometrist checked my eyes . I thought the last one was the doctor but nobody let me know until I asked the 3er optometrist if she was the doctor and she said no I’m not. Doctors only come here every three months in this office . I got very mad with the last optometrist she was very rude and discourteous and she didn’t know how to explain me the side effects of a surgery in the eyes. She told me “it got to be a specialist” but that’s what I’m here for I told her. It was a waist of time and money in this office full of incompetent employees.

My mom already had one eye fine and is waiting for the second surgery, everyone is sweet and very patient with her as she has mobility, hearing and some cognitive issues at 83, Willy at Miramar office was specially nice and went above and beyond to get an accurate eye exam post op. They work in a bulk kind of setting but still have the thoughtfulness and kindness necessary

The doctors and staff are very nice and caring. But in general to all locations their admin work and phone services are really bad. They never answer calls and never return your calls. And so Miramar location staff at ofs are fine, but if you call their general # (the only # available) do not expect to being helped.

God bless Aran Eye forever. The care, compassion and competency they deliver is like no other. Everyone is busy but they are still kind and compassionate. I do not have words to describe how much I love and respect the entire staff at Aran Eye. I love you all. You are the BEST!!! God bless you ALL.

I had a very disappointing experience at Aran Eye Associates, and I feel compelled to warn others, especially families with elderly parents. From the moment you sign in, the front desk staff is rude and dismissive. There is no warmth, no patience, and no sense of care for patients or their families. While waiting with my mother, who is 84 years old, I chose to stand against the wall instead of sitting. I was not blocking anyone, not in the way, and not near any hallway. A nurse approached me in a very rude and aggressive manner and ordered me to sit down. She stood there and would not leave until she saw me sit, speaking to me in a demeaning, authoritarian way. It was completely unnecessary and disrespectful. Today was even worse. We arrived for an appointment that had been scheduled three weeks in advance. After waiting over an hour to be seen, we were suddenly told that we “no longer had an appointment” and that it was “too soon.” If I had not been there advocating for my mother, she would have been completely confused and dismissed. An elderly patient should never be treated this way. I do NOT recommend this office to seniors or anyone who needs compassionate, organized care. Please do not send your elderly parents here alone. To top it off, the waiting room is uncomfortable and poorly maintained. It feels neglected and unwelcoming, which only adds to the overall negative experience. This office seriously needs to address staff behavior, patient respect, and basic professionalism.

We were late because the referral had the wrong address, they said because I was a new patient I needed another appointment. I got a confirmation for the appointment. They canceled it saying it was not for new patients!!! Now they expect me to wait more weeks! The office manager would not return my calls for an explanation! The phone system is the worse, do not use this office if you expect reliability and compliance.

If I could give this place negative stars I would. Extremely unprofessional and cancelation of appointments with out letting you know. This office kept canceling hlmy mom's appts and it ended up her losing her site in one eye. I'm planning on calling the health board and reporting them.

I'll ride at my appointment 15 minutes early my appointment was at 10:00 I waited almost an hour I asked the front desk how long do I have to wait. I was frustrated upset and I wanted to leave. 5 minutes later I was called in and the staff …

My mother had a very disappointing experience today at the Miramar location of Aran Eye Associates. Her appointment was scheduled for 8:00 AM for an important retina evaluation related to a serious eye condition connected to rheumatoid arthritis. She arrived on time, completed all paperwork, and waited patiently while multiple other patients were called before her. After more than an hour and a half of waiting, she was finally told — in a very rude and dismissive manner — that her appointment had supposedly been canceled previously. If that was the case, this should have been communicated immediately upon arrival, not after making a patient with a serious medical condition wait unnecessarily for over 90 minutes. The lack of professionalism, communication, empathy, and respect shown toward a patient dealing with a potentially vision-threatening condition was extremely upsetting. We also expect that no insurance claim be submitted for a visit where no proper evaluation or treatment was provided. Patients deserve transparency, compassion, and respectful treatment.

Upon arrival I was told that there is no reason for me to see the ophtalmologist and that the referral from primary doctor is not enough. That's fine. But I was told that I wouldn't be charged the copay because I haven't received the …

I have been there three times with my son and no complaints for the check in , but the attention in the back waiting room is not very good, and the check out girl was very rude and she got up of the chair before we finish for us not to ask more questions. Patients go there because they are sick and unfortunately due to those illnesses you guys get paid. Have more respect for a human being because one day you might need that service too.

This place is a Joke there is no respect for others . The wait time is ridiculous, Both times i have gone the doctor is on lunch while pésele are waiting. Instead of having a specific time for their breaks to respect the patients. I personally have to do a surgery that has been rescheduled 3 times without my notification. Is like they are playing around with my health . My issue is very concerning to me and i am scared for my well being how ever this doesn’t seem to matter to them. Is very poor service, ridiculous, you can’t count on people like this.