Arizona Eye Consultants
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Tucson, AZ

Always super friendly staff, and excellent eye care. I've been with Dr. Kilgore for a few years, and she's wonderful, one of the kindest human beings on the planet! No matter which location I go to, everyone is always nice and friendly... I highly recommend this group!

My husband was seen here as a new patient and it was awful. This place is a clinic. His appointment time was 3:00pm. We checked in and they immediately called us back. They dilated his eyes and walked us to a second waiting room. We sat there for 1 hour and 55 minutes waiting. The only reason we didn’t walk out was because of the dilation, however that wore completely off before we were seen. Mind you this place closes at 5. When he was finally called into a room in smelled awful of body odor from the last patient. We saw that patient walk out so we know they did not clean a thing in the room before seating him. It was filthy. I tried to go to the restroom and someone had peed all over it as well. The doctor came in and was in and out in less than 3 minutes. Meanwhile, they had a whole patient roster including my husbands stats up on a computer which is a breach of hippa. When I tried to politely raise concerns about it with the receptionist on the way out she rolled her eyes at me. Now here’s the fun part: they fraudulently billed our insurance company for services that were never rendered. Im sure they do this to pad the bill, expecting people to not actually look at their eobs. I work in medical coding however. When my husband called to discuss this with their billing manager she talked over him the whole time and was extremely rude. We are reporting the fraud to our insurance company at this point. So if you want an unsterile environment where you spend half your day and then having to deal with insurance fraud this is the place for you. If not steer far away from this hole.

Staff were all very professional and competent. Only reason I didn't give them 5 stars was that I had to wait 1 hour and 45 minutes to see the doctor. One patient who had an appointment scheduled 45 minutes after mine with the same doctor, got in before I did. Seems their scheduling could use some work.