Arizona Eye Specialists Gilbert Office
4915 E Baseline Rd Ste 114,
Gilbert, AZ

The staff here was phenomenal, I felt very comfortable. The nurse did most of the work and was great. The actual doctor on the other hand... He did basically nothing and he was kind of creepy and judgemental.

My care from Dr. Macki was great, however Tonya from billing is a nightmare to deal with. I called to inquire about a bill I received after talking to my insurance company to verify payment status and Tonya was aggressive and hostile from the very beginning. I could not ask my questions before she cut me off and treated me like I was a delinquent payer trying to avoid payment. She wouldn’t even let me talk! I had verification that insurance had paid and I wanted to make sure they had that in their system to verify any balance before making my payment. She was hostile and when I finally calmly but firmly told her I felt like she wasn’t listening to me and trying to help resolve anything when I was trying to pay my portion and verify it, rather she was being confrontational, she became completely silent and wasn’t talking at all. Once I was able to talk, it was shown that they did not have correct payment information after all. At the end of the call she was curt and hung up after a tight “Bye.” Sadly, I won’t be continuing my care here only because of their billing department hostility!

Don't like waiting on hold for 20 minutes and then getting an answering machine during business hours. Congratulations on being so busy that you don't need new customers.